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contact centre manager

Work Experience

Five years contact centre management and global consultancy experience
Proven success of managing large, multi-site inbound and outbound operations
Solid Experience in managing client relationship at different levels, up to executive level
Experience in implementing new CRM strategies involving the “new” communications channels / internet services.
Fully competent in the use of management information systems and other tools within contact centre environments.
Well organised and committed to achieving consistently high standards
Excellent communication and interpersonal skills, enhanced by an ability to work in English, French and Dutch.

Education

EHSAL Business School, Brussels
Licentiaat Handels- en Consulaire Wetenschappen (International Relations)

1987 Klein Seminarie, Mechelen, Belgium
Humaniora Latijn Wetenschappen

1986 Welsh High School, Louisiana, USA
High School Diploma

Languages

Dutch, english, french

Other

besides operational call centre management experience, I also have extended experience in implementing CRM strategies.

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