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Project Manager

Work Experience

Interim/contract role
When April 2008 -November 2008
Where ING Bank
What Programme Manager implementation record Retention policy.
Background ING is required to meet legal obligations, and to support ongoing business activities. The new ING NL Record Retention Policy applies to all records, regardless of the media on which they are stored. This project is defined for implementing the policy.
Projects
•Implementing the policy in ING NL under the flag of the Risk & Mitigation programme. My project organisation is approx 70 people at the moment.


When September 2007-March 2008
Where Rabobank Nederland: CRM 2005+
What Senior BA/Ass PM CRM implementation.
Background Rabobank is using Siebel to create a single, integrated view of customer relationships across banking channels, enabling better understanding and servicing of customers, providing increased visibility into the sales pipeline, and facilitating integration of customer information across all enterprise systems.
Projects
•Siebel implementation for Rabobank Holland
•Quickscans (impactstudy) before starting Siebel implementation and reorganisation.
•Projects regarding E- commerce strategy, (online) credits, loans for MKB, Treasury, Private Banking, payments.
•Dealing with Basel II aspects within the online credit website checks.

When June 2006 –September 2007
Where Clerical Medical Europe Financial Services B.V.
What Business Analyst/Project Manager.
Background Being part of the HBOS Group (Halifax Group and the Bank of Scotland) Clerical Medical is the UK's largest mortgage and savings provider, with around 23 million customers. In Europe they have a reasonable market share in Germany and offices in many European countries.
Therefore projects are cross border orientated with a European head office in Maastricht.
Projects
•New web portal, according the new VVG law, and based on a new content management system.
•Risk and data analyses within these projects are very important due to the cross border security rules and data protection situation.
•Project in the Italian insurance market due to the new CONSOB regulations product portfolio and systems have to be changed or redeveloped.
•Project Manager for “Business Retention” web based user software for our offices in Europe. Get control over retention business by identifying records in the business, looking at current retention policy (in Holland, Germany and Luxemburg) and planning how to solve the gaps and report to the stakeholders. BPR solution for better control on this retention problem.
•Changing “New Business” process from 60 days to 25 days process.
•Project for software development for a complaints management system in Europe.

When August 2005 – January 2006
Where ABN Amro Bank European Payment Centre
What Ass project mngr/ MIS project.
Background ABN European Payment Centre takes care off cross border payments.
Activities
•All MIS reporting was based on Business Objects.
•There was an urgent need for an MIS emergency plan.
•Coaching Banking staff and developers. Check and change/coordinate project planning.
•Advice on shortcomings within current approach and future expectations.

When January 2005 – April 2005
Where Ernst & Young Central European South Sub-Area (CESSA)
What Assistant Program Manager GFIS (Global Financial Information System)
Background Ernst & Young CESSA is a combined cooperation between Czech Republic, Hungary, Slovakia, and Slovenia en Croatia.
Activities
•See role description.
•Assistant to the program manager.
•Overall project support and stakeholder communications.
•Governance of project cost.
•Coordinate test planning and program for all countries.

When November 2004 - December 2004
Where Ministry off Economical Affairs.
What Assistant project manager, organising and coordinate international
IST 2004 event.
Activities
•The reason for this event was to get more exposure for Dutch IT related innovations in The Hague.

When June 2004 – October 2004
Where Broker organisation.
What Project manager.
Activities
•Change online process for sales in relation with crm software.

Permanent role
When February 2001 – April 2004
Where Ordina Public
What Manager Microsoft Competence Centre
Background Ordina is a top three ICT service key player in the Dutch market.
Activities
•Reorganising department.
•Improve market share by restructuring sales and marketing activities.
•Change results from -200k to +200k in two years.

When December 1999 – February 2001
Where CTG Hoofddorp
What:
A.Sales/marketing manager Banking and Insurance market.
B.Project management
Activities and background Sales manager Banking & Insurance Market.
•Analyse and provide guidance to improve this department with new staff and make progress in market share and revenue.
•Change market share for consultants from 30 to 60 n Finance and Insurance market.
•Negotiate staff contracts with Banking and Insurance organisations.
•Implementation off Siebel Sales as our CRM en MIS strategic sales system.

INTERIM JOBS FOR CTG NEDERLAND
Project assistant/Consultant for CTG.
KPN Telecom facility: Salesdepartment.
•KPN changed its organisation to a “Unit” structured organisation where every unit should be accountable for its results.
•Analyse and improve all internal payments for our support and project activities and projects.
•Responsible for large accounts like Major Accounts and Zakelijke Markt and be an advisor for improvement of our services.

KPN Telecom facility.- Ass project manager
Due to platform migration I was responsible for organising the software analyse and improvement.
•Responsible for project office.
•Functional en technical ownership for software applications had to be arranged, coordinated and should be based on SLA’s.
•Organise contract for software redevelopment and coordinate these activities.
•Support Change management and support department during the new UAT and implementation.

Overige functies
What: Various management roles.
Where: Krasnapolsky Hotels & restaurants.
When: May 1994 – December 1999

What: Various management roles
Where: Golden Tulip Hotels International.
When: February 1991 – December 1994

What: Various management roles
Where: Steigenberger Kurhaus Hotel.
When: August 1986 – February 1991

Education

Education
Graduated at the Hotel and Business school
Post doc. E- Commerce Erasmus University

Skills

manager and project manager in various roles.

Languages

Dutch, English, good
Spanish, starter
German, good
French basic

Other

Training
Project mngt practitioner ILX groop Londen
Business Analysis Business Analyst: Parity Software
Business Intelligence Business Objects (VCD Groningen).
UML en BPMN
Sales Miller and Heiman Strategic Selling. GSA (Global Sales Approach, CTG, American sales training)
Siebel Sales Supervisor 4,5
Business Objects Trainer/supervisor
Crystal reports Trainer/supervisor
Marketing NIMA A awareness.
HR Human Talent management and Human performance management.

Software and Hardware
Business Objects Business Objects (full client en designer training).
Reporting Crystal reports.
Siebel Sales Sales software.
Microsoft
Microsoft Project management.
Microsoft Share point portal
Microsoft CRM software
Microsoft regular user software.
Microsoft Visio (workflow, swim lanes)
SAP HR modules
Test software Mercury Quality Centre

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