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Operations Management and Performance Improvement

Work Experience

1999 – present Interim manager / Consultant
Work scope: Operations Management, Change Management, Business Performance Improvement and auditing, BPR, Quality-, Safety and Risk management, Quality audit (ISO), Intellectual Capital Management and Calculation.
Projects
• 2006-2007 Business performance improvement; OEM (Be)
• 2006 Various projects: business analysis and process optimising
• 2006 Organisation development of direct sales organisation
• 2005 Development risk and process audit: Major CE (NL)
• 2004-2005 Development auditor training for process performance audit; Major CE (NL)
• 2004 Process Loss Calculation and Customer Risk assessment; Communications Integrator (Be)
• 2004 Development of risk auditor training: Major CE (NL)
• 2004 IAM, ROI Calculation of training (Be); Major express supplier (Be)
• 2004 Product development for Risk Audit and Customer Risk Management (ongoing); World leader CE (NL)
• 2003-2004 Production and project mgt. improvement; research labo. (Be)
• 2003-2004 Risk mgt.; system set-up, petrochemical industry (Be)
• 2003 Change management, Buss. Proc. Optimising.; research laboratory (Be)
• 2003 Quality mgt. audit for major CE (ongoing)
• 2002 Change mgt. and Process Loss calculation of business processes and process improvement; IT dept., project organisation (Be)
• 2002 Risk mgt. system pilot coaching; International Bank (NL)
• 2002 Risk mgt.; start-up of Op-risk, public bank (BRD)
• 2001 Change mgt. & process optimising: bank pay-systems (Be)
• 2001 Audit mgt. system: Public bank, Branche Audit dept. (Be)
• 2001 Risk mgt. system set up; insurance company (Be)
• 2001 Management By Objectives process improvement; consulting group (NL)
• 2000 Risk investigation; judicial environmental process, brewery (NL)
• 1999-2000 HSE/Q & Risk mgt. global implementation; Petrochemical Energy (NL)

1998 – 1999 TMU-Croy Consultants, Veldhoven
Senior Quality Consultant and project manager
• Product and training program Development
• Customer contact management (key accounts)
• Project Manager large projects
• trainer: CEO level





1995 – 1998 Modine Uden B.V., Uden
Manager Quality Assurance en Environmental care
• Develop Q/E policies
• Implement German automotive standard VDA 6.1
• Develop environmental management system
• Customer Support Management (VW, BMW, MB, PSA)
• Develop and align Business Plan with European HQ departments
• Manage department: 4 Q-Engineers
1985 - 1995 Aerospace and electronics- industries
Management and staff assignments
Responsibilities
• Quality policy and implementation
• Product Development
• Cost reduction programs and process improvement
• Manage departments

Education

Diplomas
1973 - 1978 Higher Secondary education, Maaslandcollege, Oss (NL)
1978 - 1980 Polytechnic – Mechanics engineering, Oss (NL)
1980 - 1985 BSc. Aeronautics engineering, Haarlem (NL)

Training
1986 Production-automation and robotics, Metco, Frankfurt (BRD)
1987 - 1988 Non destructive testing, level 2 American Society for Non-destructive testing (ASNT); FPI, X-ray; Ultrasonic Inspection, T.S.E., Tilburg (NL)
1988 Aero-Engine Maintenance, T.S.E., Tilburg (NL)
1989 Auditing and Quality Assurance-system maintenance, Microcentrum, Eindhoven
1990 Electron-beam welding, Wentgate, Cambridge Waterbeach (GB)
1991 Internal auditing, Kwaliteitsdienst voor de Industrie (KDI), Rotterdam
1992 Quality manager as advisor, KDI, Rotterdam
1993 Personal effectivity for higher educated technicians, Hollandse Signaal Apparaten BV (H.S.A., Hengelo)
1994 Uncertainty calculation HBO, Nederlands Meetinstituut (NMi), Delft
1996 3D measurement, Zeiss Nederland
1996 Logistics, Verwoerd consult, Modine Uden
1999 Developing the HSE case (Safety and environmental risk management system according Shell methodologies), Shell, Noordwijkerhout
1999 Effective Project management, van Veen en Partners, Egmond aan Zee
2000 Implementation management model of the Instituut Nederlandse Kwaliteit, Rotterdam (NL)
2000 Internal Auditing, BVQi, Born (NL)
2000 QMS / Lead Auditor Course, BVQi, Lisse (NL) (certified by; IQA, IRCA, IATCA) certificate nr. IATCA 8756
2001-2004 Change Management, Business Process management, Brussels (Be)
2002-2005 Sales training, ViK and JFK partners (Be)
2002 Lead-auditor qualification ISO 9001, BVQi
2003-2004 Intellectual Capital Management and Calculation, Brussels (Be)
2005 Knowledge Management, Brussels (Be)

Skills

Turn-Around and Operations Management, Change Management, Business Performance Improvement and audit, BPR, Quality-, Safety and Risk management, Quality audit (ISO), Intellectual Capital Management and Calculation.

Languages

Speech Writing
Dutch Mother tongue
English Excellent Excellent
German Excellent Good
French Moderate Moderate

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