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Interim Manager

Work Experience

* Programme-managed set-up of new and additional Call Centre facilities in Frankfurt, Amsterdam and Warrington.
* Interim MD for Contact Centre in Amsterdam.
* Sourced and implemented multi-lingual e-mail management system across 4 contact centres in Germany, Holland, UK and France. Re-engineered the business processes.
* Created a stand-alone profitable response handling fulfilment business in order to sell-off a large warehouse site as a separate business
* Created and implemented a Disaster Recovery Plan for 500 seat communications centre, 2 sites

Education

Degree (Holland) in Business & Marketing
Degree (Holland) in International Tourism

Skills

Multi-lingual strategic project manager/consultant
Confident across all aspects of business process, change management, operational planning/development and business/technology integration.
Wide experience in Customer Contact Strategies

Languages

Dutch (mother tongue), German, French, Spanish

Other

Prefer projects in Northwest of UK

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