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CRM specialist ERM Project manager

Work Experience

CRM specialist / Strategic senior consultant /33 Years/MBA level/entrepreneur/ 8 years experience.

Former director of the Benelux affiliate of the leading CRM/E-commerce Software. (according annalists like: Gartner, ISM, PWC)

At Update.com Benelux I was responsible for 17 people, 4 mio HFL turnover, 3 years of 100 % growth and as key manager I was partly responsible for the successful IPO of the parent company (Update.com A.G.)at the Frankfurt stock exchange.

Due to my customer experience I have in depth knowledge of specific CRM business processes at multinationals: Phillips, Rockwell Automation, Lucent Technology (Technology market). Ben, Dutchtone(Telecom), Holec, Origin(project industrie). BDF, Smithkline Beecham(Pharma, FMCG), Origin, Hyperion software(IT)

At Update.com I was responsible for the establishment of an extensive partner network with a.o. PWC, Origin, Aqeuro and 6T.

With 8 years professional experience at multinationals in the CRM area and educated on a MBA/IT level I’m a proven senior consultant covering all aspects of large CRM projects. Strategic advice, Business process mapping, project management and technology/vendor selections are my recent freelance jobs.

Thanks to many years of specific CRM experience and the solid IT and management background I’m able give strategic advice

Education

MBA level
Academic, postgraduate education (1987–1993)
Qualification: master’s degree Business Administration
University: University of Groningen
Faculty: economy
Specialisation: business computing (BIK)

Subjects: finance, accounting, marketing, logistics, management, information systems, business models, information analyses, system development, databases, decision support systems, expert systems and networks.
Final exam: Programming a discrete event computer simulation.

Skills

people manager/ IT specialist/ In depth business process knowledge

Languages

English Dutch German

Other

CRM specialist / Strategic senior consultant /33 Years/MBA level/entrepreneur/ 8 years experience.

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