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Interim Program/project manager ERP, CRM, e-Business

Work Experience

Startup Telco:
focus on the areas of Change, Benefit and Risk Management as they relate to ERP, CRM, e-Business and other large IT implementation projects. Services include but are not limited to
• Translating Business Strategy into IT Strategy
• System Integrator & Software Vendor selection
• Project/program management
• Quality assurance
• Change management
• Testing strategy
• End-user training strategy

QAD Netherlands 2002-2004 Director of Professional Services
Responsible for West and Central EMEA. One of four members of the BU management team and responsible for managing a team of approximately 70 people with 4 direct reports. A Manager Development Services responsible for delivering technical tailor-made solutions, two Consulting Managers responsible for delivering implementation services and a Support Manager.
• Annual budget of over US$8,000,000
• Managed to turn the Professional Service organisation into a profitable unit after 2 quarters
• Ensuring quality projects by re-launching project methodology
• Steering committee presence ensuring to keep projects on track
• Program management of international projects/rollouts
• Setup of skills/motivation improvement plan
• Teaming with Sales to ensure solution selling
• Reviewing Partner status

Siebel Systems Australia 2000-2002 Sales Manager Services
Responsible for alliances and sales of implementation, training and education services in Australia & New Zealand with budget of US$4,500,000.
• Leading Sales cycles from discovery to contract signing
• Project implementation advisory
• Initiating and managing marketing campaigns
• Support the Asia/Pacific management in the creation and submission of a Business Plan
• Managing weekly reporting sessions
• Initiating and managing the partner (Big 5) relationships
• Improve DSO by 10%
• Reduce costs of sales by 10%

Deloitte Consulting (AUS and EUR) 1994-2000 SAP Project manager /Bid manager
Responsible for pre-sales and the implementations of SAP projects. Personal expertise lies in Pre-Sales, Project Management, the Procurement and Inventory processes. Experience includes:
• Leading Sales cycles from tender to contract signing through the Asia Pacific Region
• Managing 45+ consultants through a 3000 end-user implementation in the Telecom Industry in 6 months
• Detailed Scoping & Planning of the project, due to short timeframe
• Limited BPR and additional development
• Relative small & multiple deliverables to enforce short decision cycles
• Design determination through Workshops following the “papal conclave” rules
• Design & Configuration through prototyping and immediate sign off
• Testing split in transaction, integration and user acceptance testing
• Training end-users following the train-the-trainer principles
• Setup structure for future business benefits and SAP enhancements
• Planning and setup Middle Market project in the Building Construction Industry
• Single project member due to a lack of resources in the late 90’s.
• Determine Scope & Planning with customer business analysts
• Handover to team of 5 consultants and a project manager
• Managing team of 35+ consultants through the last phases of a FMCG project
• Commencing as team leader MM/PP, promoted to Project Manager on customers request
• Wall-to-wall implementation FI/CO/MM/PP/SD/WM
• Team leader MM/PP International FMCG company
• Scoping/planning
• Team leader MM/WM International Tire Company
• Leading the MM/WM team through an extensive BPR phase
• Consultant MM/IM International FMCG company
• Performing feasibility study for an SAP implementation in Europe
• Implementing Italian Manufacturing site
• Building a core system for European rollout
• Saving customer 4 million annually by combining separate procurement contracts
• Setup of Vendor Evaluation framework
• Rollout to Benelux

Education

Post graduate Logistics
Dutch Law incl business subjects
Artillery Officers School
Secondary School A level

Skills

15+y of (inter)national experience in IT, Consulting and Change Management, with boardroom presence and hands-on experience.

Languages

English, Dutch fluent
German good
French mediate

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