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Interim management, change management, program management, p

Work Experience

KPN Mobile Customer Operations, Manager Order2Cash (2012-2013).
I was overall responsible for the billing and collections of the mobile consumer market (brands KPN, Hi and Telfort) with a total revenue well over 1.5 billion Euro. With my team (6 fte) we controlled the process including shared service centers and IT. I was assigned to:
(a) re-secure business continuity after a severe crisis and a critical audit report in 2011.
(b) maximize customer satisfaction on the mobile bill.
(c) reduce the call ratio on billing and collections.
(d) reduce the percentage of customers receiving a paper bill form 30% to 10%.
Keywords: billing, collections, audits, line management, change management, telecommunications.

KPN Business Market (2011): consultant and project manager.
I advised the Board of KPN Business Market on Machine2Machine developments, negotiated on new regulations with the Ministry of Economic Affairs and initiated a €15 million project to implement the new regulations.
Keywords: M2M, consultancy, project management, Prince2, telecommunications.

Achmea (2010): program manager.
Achmea, one of the major Dutch insurance companies, had decided to move its two datacenters to new locations. My role in this large program was set up the sub-program for moving the Getronics servers for workspace services and for delivering the connectivity required for the entire operation.
Keywords: program management, datacenters, Prince2.

TNM Malawi (2010): Consultant to the board of Malawi’s second mobile operator on operational improvements and outsourcing.
Keywords: consultancy, outsourcing, change management, telecommunications.

KPN Wholesale and Operations (2008-2010): Manager Innovations for Networks and IP, 140 fte,
Responsible for all innovations in Access, Optical Transport (WDM), Ethernet, IP Transport, IP Services, SDH, ATM and others.
Keywords: network, line manager, people manager, innovation, ICT, IP, Ethernet, optical fiber, internet.

KPN IT NL Director IT Billing (2004-2008).
Building up a new department (200 fte) responsible for both innovation and operation of all billing IT for fixed and mobile (including prepaid), 150 major applications.
Keywords: line management, people management, change management, IT, billing, collections, ITIL.

KPN Mobile: Manager Radio Access (2000-2004): linemanager of 130 fte.
Responsible for the Radio Access Networks (GSM, UMTS) of KPN Mobile. The investment budget was € 50 to € 100 million per year.
Keywords: mobile radio network, line management, people management, GSM, UMTS, innovation, production, operations.

KPN Fixed Networks Manager Vendor management (1999-2000).
Definition of vendor strategy and improvement of purchasing processes.Team of 5 fte.
Keywords: procurement, process improvements, strategy, consultancy, line management.

KPN Fixed Networks Consultant and team leader (1997-1999).
Leading a project team mainly consisting of consultants from Boston Consulting Group. In the first year we identified and cashed cost saving opportunities, in the second year we conducted a full reorganisation of the HQ’s of the Fixed Network Services (1000 fte in scope).
Keywords: project management, change management, cost cutting, reorganisation.

KPN Fixed Networks Manager 2nd line Maintenance Telephony (1995-1997).
With 40 direct reports, all national experts on switching technology, taking the lead over complex and severe incidents and implementing major releases.
Keywords: line management, change management, incident management, process improvements, ICT, network, telephony.

PTT Telecom Manager Operations Office for Terrestrial Radio and Satellite Communications (1993-1994).
With 15 employees responsible for finance, logistics and technnology of the national Terrestrial Radio and Satellite department.
Keywords: line management, people management, financial control, logistics, technology, ICT, telecommunications.

PTT Research: Developer, Project Manager and Consultant (1987-1993).
My area of expertise was radio communications, both fixed (terrestrial microwave) and mobile (GSM). Very active in the international standardisation of fixed radio networks (ETSI in Europe, ITU world wide), leading several international working groups and negotiating with regulators, operators and system vendors to come to agreed and useful standards.
Keywords: telecommunications, radio communication, project management, consultancy.

Education

University: Electrical Engineering at the Delft University of Technology (ir / MSc) in 1988. My thesis on wireless communications was awarded a national prize by the Royal Institute for Engineers (KIvI).

In 1991, I’ve got certificates on Marketing at the Open University, equivalent to NIMA A and B.

I continuously trained my (ICT-) knowledge, communicative skills and management skills.
Most determining management trainings have been a 3 weeks middle management exchange with Deutsche Telecom (1993) and the 3 weeks General Management Program dedicated to KPN Top 200 potentials, in the year 2000.

Skills

I’m a result driven people manager. My drive is to get the best out of any organisation, and I’m at my best in complex and turbulent circumstances.

I always have an eye for people’s interests and allergies. Based on that, I can effectively build bridges and gain commitment for major changes.

My Management Drives dominant pattern is Orange – Yellow - Green


Key competencies: decisive, analytical, sensitive, communicative.

Languages

Dutch: mother tongue
English: fluently
German: good
French, Italian, Russian: basic skills

Other

When not at work, I like to spend time with my family (spouse and 3 daughters between 11 and 14 years), to sport and to enjoy the beauty of literature, good food and art. I’m highly interested in modern history and I travel a lot, being inspired by meeting people all over the world.
A weekly highlight is coaching the soccer team of my youngest daughters.

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