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Experienced turnaround manager (Six Sigma, BPR, KPI Cockpit)

Work Experience

Career History

Drukkerij De Cuyper nv
Period: 09/2009 – 01/2010
Function: Crisis Manager ad interim

Drukkerij De Cuyper is a medium sized printing company. I assisted the board (family De Cuyper) and the CEO, Mr Herman De Cuyper, in restructuring the company and make it more cost effective by reviewing some critical business processes using Six Sigma, disinvesting in some area’s and reducing the workforce by 17 units out of 80.

Focus: Change management and Business Process Reengineering

Immo Hugo Ceusters
Period: 09/2008 – 12/2008
Function: Business Program Manager (ad interim)

Immobiliën Hugo Ceusters is an international corporate real estate agent. My main task was to assist the organization in implementing a new acquired software and, as a result, to implement a new way of working by reengineering most of the operational processes.

Focus: change and project management

PARTEZIS
Period: 03/2006 – 9/2007
Function: Operations manager (ad interim)

Partezis is a market leader specialized in the development and implementation of business critical applications and automation solutions in the Health Care sector. The company has developed and launched a new and total SAP based solution for the automation of all critical processes in major hospitals.

I had overall operational responsibility for the performance of this organization. I reported to the CEO. My main tasks were to achieve continuous improvement across the business and to provide leadership, motivation and inspiration to all employees.

Focus: people and change management, account management, project management, business process reengineering using Six Sigma.


ZELIA nv
Period: 05/2005 – 02/2006
Function: Chief Operating Officer (ad interim)

Total process reengineering of production and claims handling using Six Sigma.

Focus: change management, business process reengineering.

Period: 11/2004 – 04/2005
Function: Chief Executive Officer (ad interim)

Zelia is a Belgian insurance company, member of the Swiss Life Group. I started as CEO, an interim assignment with focus on change and crisis management. After the appointment of a new CEO by Swiss Life, I received an assignment as COO.

Focus: General and change management

ZETES nv
Period: 06/2000 – 08/2004
Function: General Manager BELUX

Zetes, with offices in 12 countries, employing 600 people with revenue of 140 Million Euro, takes up a European market leader position in the fields of automatic identification of goods and solutions for People ID.

General Management of the Belux organization (+/- 140 people). Achieved ISO 9001/2000 in October 2003. Won a major contract (+/-160 Million Euro) with the Belgian Government, i.e. manufacturing & distribution of new chip based ID card.

EDS nv
Period: 09/1994 – 05/2000
Function: General Manager E-payments Solutions

EDS is one of the biggest IT services company with over 140.000 employees and more then 16 Billion dollars in revenue. General Management of this business unit.

My main responsibilities were:

· Articulating the vision and defining the strategy.
· Producing a business plan for the development of leveraged management services and developing the business.
· Leading sales and project engagements.
· P/L responsible.
· Most important Customers/Projects: DoD (USA), Ministry of Health (Ontario/Canada), HSBC (Hong Kong), Bank of China (Beijing/PRC), ARAMCO (Saudi Arabia), National Credit Card Center (Taiwan), H&C Bank (South Korea)


EDS nv
Period: 04/1993 – 08/1994
Function: Senior Consultant European Banking Industry Group

The European Banking Industry Group was a group of consultants within the Global Financial Industry Group. My responsibility was to assist this group in all matters related to secure electronic payments and introduction of smart cards.

Intellect Plc
Period: 02/1987 - 03/1993
Function: Sales & Marketing Manager EMEA

Intellect, an Australian based company, globally provided secure payment solutions to the banking and retailing industry. As Sales Manager EMEA I had following principal responsibilities: people management, order & revenue targets, territory management, customer satisfaction and organizational contribution. Intellect\'s clients included major multinational computer companies such as NCR, Unisys, IBM, Siemens-Nixdorf and Fujitsu/ICL which supply Intellect products to the global electronic funds transfer market.

Econocom nv
Period: 08/1983 - 01/1987
Function: Sales Manager Belgium Northern Region

Econocom is a service provider in the management of IT resources for businesses.

Ragheno Behermann Autotransport nv
Importer and distributor of cars: Mazda, Saab, Land Rover, Range Rover and Rolls Royce.

Period: 11/1980 - 07/1983
Function: IT Manager (IBM S38)

Period: 09/1977 - 10/1980
Function: Assistant to the General Manager

Koninklijk Atheneum, Antwerp (Belgium)
Period: 09/1975 - 08/1977
Function: Mathematics teacher

Ecole Autonome Belge, Bujumbura (Burundi)
Period: 09/1973 - 08/1975
Function: Mathematics teacher

Education

Education

K.U.L. Louvain (1968-1972)
Univ. Degree in Mathematics, Cum Laude

Lessius Hogeschool Antwerp (1978-1983)
Univ. Degree in Business Science and Finance, Cum Maxima Laude
Post Graduate in Information Technology and Quantitative Management Techniques

Lessius Hogeschool Antwerp (1985-1987)
Master degree in Business Administration

Other
Six Sigma Green and Black Belt training (Univ. of Texas / Dallas 1999)
Change Management Master Class (Vlerick/Gent - 2004)

Skills

General, Change & Crisis Management
Turnaround management
Six Sigma
Balanced Scorecard - KPI Cockpit Management
Business Process Reengineering
Project management

Languages

Nederlands (moedertaal)
Engels
Frans
Duits
Spaans

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