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Interim - CTO / CIO/ IS Director / Programme Director

Work Experience

An experienced strategic-change consultant / senior IS director with a proven track record of success within B2B, B2C, consultancy services and project delivery within both public and private sectors within the UK, European and US markets. During his career Shaun has managed significant projects for organisations that include Coca-Cola, Ford Motor Company, British Railways Board and a number of Local Government Authorities and is a skilled Prince and OGC-Gateway Process practitioner.

Shaun has a proven ability to breach the culture gap between business and technology groups in order to determine the shape and delivery of IS strategy and having a strong strategic and operational focused leadership style he is highly results orientated & cost focused. In addition to Shaun’s proven functional leadership, project & programme management skills, he has significant experience in outsourcing and has managed a number of key programmes during which managed the solution design, service take-on, TUPE negotiations and contract terms as both the service provider and outsourcing party.

Most recently Shaun has been working with senior leadership teams within a number of industry sectors that include FMCG, Financial Services and Leisure on a range of Customer Management projects that centred on the issues of SOX, MiFID, Customer Centricity, Loyalty and CRM.

Shaun has established a track record of using the combination of his programme management, service delivery and account management skills to turn transactional and strategic relationships into consultative partnerships that have resulted in significant revenue increases.

2004 to Date: CONSULTANT / DIRECTOR: Project Methods
BOUTIQUE PROJECT MANAGEMENT CONSULTANCY
? Responsible for top-level consultancy within a ‘boutique’ project management practice
? Provides strategic advice on I.S. governance, programme management & compliance
? Worked with leading financial institutions across the UK and Europe on CRM initiatives that have included Loyalty, Customer Centricity and CRM tool deployment. The pre-deployment stage looked at SOX / MIFID issues and required the business case and system / data architecture to be assed for future SOX / MIFID compliance
? Successfully introduced Strategy Mapping & Balanced Scorecard initiatives with clients
? Conducted SOX reviews that included CSA (Controlled Self Assessments) and looked at Objectives, Measures, Actions and the impact on IS and Operational functions in addition to the alignment of the longer term SOX needs in respect to COSO, MIFID and COBIT. Intervention in the area of testing was also required in terms of auditing and reviewing test scripts.
? Active participation in marketing and business development activities

2000 to 2004: IS DIRECTOR / SERVICE DELIVERY DIRECTOR: Anton Interactive
CUSTOMER MANAGEMENT (CRM) CONSULTANCY
? Worked with automotive, financial services, marketing, publishing & FMCG sector clients
? Implemented a COSO framework based upon the 5 key components for a major financial institution as part of a SOX programme
? Lead the business development activities, negotiated programme scope and assignment terms-of-reference with senior management teams whilst remaining in an oversight capacity during project execution phases
? Developed the IS function into a pro-active, customer focused project-based service
? Led the pre-contract award stage of a £20m+ pan-European CRM initiative for Capital One, negotiated with Acenture/Siebel, IBM/Chordiant & PA Consulting/Graham Technologies
? Controlled principal tasks including vendor negotiations & business requirement gathering
? Acted as an Interim Mgr to redefine PM and Application Support Teams within EMAP
? Led internal restructuring of EMAP project teams to support the revised IS Strategy Plan
? Acted as VP of Strategy for eSkye in Chicago to lead relocation of a data centre operation
? Established US/UK Project Management Group to control US and European application set
? Successfully managed the closure of the eSkye development office with 30+ support staff
? Interim CTO for MyPoints Europe to create European Data Centre to deploy the Euro version of the MyPoints loyalty eMarketing application
? Worked with BAT in Hamburg on creation of a Global Service Delivery Group for Data Centre Operations

Mar 2000 to Oct 2000: DEVELOPMENT DIRECTOR: Wunderman
WORLDS LARGEST CRM AGENCY AND MEMBER OF THE WPP GROUP
? Responsible for strategic-level customer relationship management & service delivery issues
? Appointed to develop the service delivery function into a pro-active business function
? Focused on providing technology support & direction to all staff regarding service delivery
? Acted as primary client escalation point in management of service delivery & SLA issues
? Developed service delivery elements in overall account plans & monitored performance
? Management all Contact Centre, Data Centre Operations (AS400) & Application Development
? Introduced revised project management processes and introduced project management accreditation
? Introduced revised planning and control processes that included a mechanism to track key external dependencies on project outside of own corporate structures
? Created customer management solutions for Ford Motor Company, Jaguar Cars & Ericsson
? Integrated creative development groups into a single business unit to improve performance
? Reduced headcount from 100 staff IBM AS/400 to 25 on SQL Server / Oracle platforms

Jul 1997 to Mar 2000: SERVICE DELIVERY DIRECTOR: ITNET
OUTSOURCED IS SERVICE PROVIDER
? Responsible for control of a portfolio of outsourced technology & business process services from both account development and service delivery perspectives and developed consultative partnerships with key client contacts
? Managed service delivery for both commercial & public sector clients and had Service Delivery Teams in UK, France, Belgium, Holland and Luxembourg
? Negotiation of project / assignment terms-of-reference with client management teams and managed the account in terms of service and satisfaction
? Management of service definition through to delivery for application-related services
? Managed 3rd party vendors, including telcos, hardware & software suppliers
? Covered Mainframe and Open Systems areas, including 3rd party application selection
? Worked on SAP, Y2K, Euro Conversion & Mainframe Legacy System Migration projects
? Introduced EPMO that controlled all programmes and sub-projects across 5 European locations
? Introduced Projects at Risk and Project Assessment processes
? Control of the Applications Development Team Coca-Cola Enterprises (CCE) account
? Managed a number of CRM related projects using Northgate, SAP & Siebel tools
? Took programme lead in a number of local government service delivery contract awards
? Successfully handled contract negotiations, TUPE negotiations and ‘e-govt’ processes
? Dramatically increased revenue performance through delivery & increased satisfaction





1995 to 1997: SENIOR PROJECT MANAGER: Datapoint
CRM AND CUSTOMER CONTACT CENTRE CONSULTANTS
? Responsible for management of major customer contact centre deployment projects
? Appointed to control vendor relationships across complex programme assignments
? Project planning, development, implementation & resource deployment management
? Supported top-level client / vendor negotiations & conducted strategic project reviews
? Worked with leading key account clients including British Telecom & O2 in the UK

EARLY CAREER INCLUDES:
? Project Control Manager – Motability Finance
? Central Team Project Control Manager – British Railways Board
? Project Control Engineer & Lead Project Control Engineer – London Underground
? Planning Analyst – Babcock International
Major Projects / Achievements:

? Interim CTO for European Business Start-up – Prepared revised Technology sections to business plan for jointly funded Anglo-US start-up (GUS & MyPoints Inc), negotiated changes to strategy plan and cost model with US and UK JV Partners, developed technology platform within the US Partner Data Centre located in Chicago and established Operations Group in London.
? Year 2000 European Programme Recovery – Undertook complete audit of the European Coca-Cola Enterprises (CCE) Y2K & SAP Programmes, implemented major recovery programme that turned around all Infrastructure and Application work-streams, recovery programme was agreed with the Coca-Cola Enterprises Global CTO in Atlanta.
? Credit Card CRM Pre-Deployment Capital One Bank – Managed the project launch and pre-deployment stages (Business Case Development, Project Structures, Solution Architecture, ITT, Vendor Selection and Contract Award) of the Capital One Bank RCM Programme, appointed IBM Global Services as System Integrator and Chordiant as the Application Provider - Project Value £20m.
? Strategic Change Programme based in Chicago USA - Responsible for the closure of the Chicago based technology group, managed transition arrangement for the transfer / redundancy of staff, relocation of in-house data centre to a co-location facility and the re-organisation of technology and development group whilst still managing a 7*24 hour operational capability.
? Interim Director for Application Management and Support – Undertook a fundamental review of the Application Management and Support Group for EMAP that required significant process and organisational change and a re-work of the long range IS Strategy in conjunction with the Group IS Director.
? Sarbanes Oxley (SOX) / Markets in Financial Instrument Directive (MiFID) / Unbundling – Reviewed the implementation issues for each the afore mentioned from both technology and business perspectives, MiFID and Unbundling are both possibly the most challenging regulatory changes currently facing the financial services sector in terms of interpretation and application.
? Managed European IS Function – Revised European IS Strategy in a period of considerable change due to a planned acquisition by the WPP Group. Re-organised the European technology group from being AS400 focused to a joint Oracle and SQL platform whilst integrating the Creative and New Media teams.

Education

2:1 Business Administration - Essex University

Skills

Sarbanes-Oxley - MIFID - BASELL
IS Strategy Development
Strategic Change / Organisational Development
Prince 2 & OGC Gateway Process
CobIT, CMM, PMBOK, SSADM, ITIL, DSDM
TUPE (Transfer under protected employment rights)
Procurement & Third Party Management
Business Case Development
Stakeholder Management
Service Delivery Framework Design
Management of external Service Delivery partners
Balanced Scorecard / Strategy Mapping
Programme / Portfolio Office Deployment

Languages

English

Other

Member of the Institute of Directors
Member of the Devonshire House Management Club
Member of the Interim Management Dinning Club

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