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Interim Manager

Work Experience

Establishment of fully integrated business processes and procedures for a new corporate lettings business. This included process overviews, procedures, detailed work instructions, service standards for third party suppliers, criteria matrices, standard forms and letters, management reports, staffing structures and job function analysis.

Design and delivery of a completely new property find service for employees of a large, nationwide pub chain; establishing the client’s requirements, devising the procedures, adapting the IT database to retain and manage the relevant data, and developing a new reporting suite.

Continual business process analysis and review within the corporate lettings business, ensuring efficient administrative output in operational and accounting areas.

Review and evaluation of work practices and procedures within legal and sales divisions of a relocation company whilst seeking ISO9001 accreditation; development and implementation of new systems ensuring compliance with company policy, ISO9001 standards and efficient resource utilisation; undertaking internal ISO9001 audits, identifying and implementing corrective and preventive action.

Recruitment and management of staff; preparing job function analyses, job descriptions and person specifications; undertaking training and appraisals, identifying development and resource needs, provision of counselling, managing disciplinary issues, workflow planning and delegation.

Management of a portfolio of 650 rented properties, delivering property maintenance, lettings, credit control and legal activities. In 18 months, rental income was increased by 10%, occupancy increased by 8% and expenditure reduced by 7%.

Development and on-going management of external contractor panels for a corporate lettings business; vetting, appointing and disinstructing applicants, preparing schedules of rates, service standards, and introducing performance monitoring procedures.

Operational and financial modelling for forecasts, budgets, targets and property portfolio performance, providing timely and accurate reports to clients and enhancing the operational efficiency of an external property manager.

Design and implementation of effective internal and external management reporting, including definition of the IT system requirements and successful delivery of automated data transfer between two databases,
EMPLOYMENT HISTORY

EMPLOYER POSITION DATES

FPDSavills Corporate Residential Business Development Manager 2000-2001
Management Corporate Lettings Manager 1998-2000

BBG Corporate Property Services Business Process Manager 1997–1998

Hambro Countrywide Relocation plc Legal Admin Manager 1994–1996

Nationwide Relocation plc Sales Office Administrator 1992-1994

Toshiba (UK) Ltd Sales Planning Co-Ordinator 1990-1992
Credit Control Co-Ordinator 1982–1990

Education

University of Reading Certificate in Management (Distinction) 1994
Incorporating MCI Occupational Standards for Managers Unit 9 (Seek, Evaluate and Organise Information for Action) Accreditation (NVQ Level 4)
ISO9001 Internal Auditor (Rede Training) 1993
GCE ‘A’ Level French 1978
RSA Stage III Typewriting 1978
GCE ‘O’ Level 1976
English Language English Literature Maths Statistics
French German Sociology History

Skills

TRAINING
Advanced Excel Oct 00
Relationship Selling Sep 98
Leadership Programme (Henley Management Training Centre) July 99
3 years experience of undertaking internal ISO9001 audits
Recruitment and Selection (Optimum Training) June 96
Appraisals (Optimum Training) March 96
Leadership & Motivation (Reading University) October 95
Senior Subordinate Relationships (Reading University) July 96
Delegation (Reading University) June 95
Motivation (Basingstoke Junior Chamber of Commerce) March 95

COMPUTER SKILLS
Excel, Word, Powerpoint; Publisher; Seagate Analysis; Outlook Express; ABC Flowcharter; Visio; Lotus 1-2-3; One-Up Plus; DisplayWrite; Freelance Plus; WordPerfect; Windows 2000;

Languages

English

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