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eBusiness Analyst

Work Experience

I have been working for IBM Ireland for the last 3 years, covering different roles and responsibilities, please see the details below:

2/2003 - Present IBM International Holdings Dublin, Ireland
Position held: System Analyst

- Deployment, administration and maintenance of a globally used electronic purchase order and invoicing solution.

- Liaising with both internal and external parties (internal procurement organization and suppliers.)

- Dealing with application issues, change requests and possible enhancements, and take decisions after carrying out technical and business analisys of the problems.

- Managing smaller projects from scratch: create an initial project plan, organize meetings and training, monitor the progress and make the due changes to the project plan when required.


2/2002 - 1/2003 IBM International Holdings Dublin, Ireland
Position held: EDI Coordinator

- Coordination of an EDI deployment project(Electronic Data Interchange) from beginning to end, looking after testing, deployment, training and support.

Scope of the project:
1)Migrate all IBM Dublin manufactory suppliers from paper invoicing to electronic invoicing by using EDI (messages ANSI X12, messages used: 850 Purchase Order, 855 Purchase Order acknowledgment, 860 PO Change, 810 Invoice, 824 Invoice reject + 997 acknowledgment for all messages).

2)Spot the suppliers not suitable for EDI and enable them for an alternative e-invoicing solution (web based).

Result: at the end of the 12 months planned for the duration of the project the 98% of the invoices received from our suppliers were electronic.



1/2001 - 2/2002 IBM International Holdings Dublin, Ireland
Position held: eProcurement Analyst / e-Training Developer

- Support company's suppliers in the usage of e-Business applications.

- Develop e-Training Modules by using Macromedia Authorware and Macromedia Dreamweaver for Worldwide company's suppliers and internals.

- Training sessions to our company's suppliers through conference-calls (English and Italian language); short term consulting-work with irish suppliers.



8/2000 - 1/2001 IBM Global Services/AT&T Dublin, Ireland Position: Internet Technical Support

- Taking incoming calls from AT&T Global Network customers.

- Dealing with internet-related issues and provide a solution to them (connection,e-mails,billing,etc.).



3/1998 - 9/1998 Kirby Technoalmar Laives,Bolzano (Italy)
Position: Consultant/Salesman door to door

- Organize demostration door to door and present the Company-Products (mainly vacum-cleaners and hoovers).

- Achieve monthly sales target.

- Follow pre-sales, sales and post-sales relation with the customer.

Education

6/2003 Diploma in Management studies Dublin Business College
Diploma in Management studies (1 year, evening) covering the following topics: Management foundamentals, Communication skills, Houman Resources Management, Sales & Marketing Management, Financial Management.

5/2002 Project Management Fund. Cert. IBM UK LTD,Farnborough,UK
Certificate in Project Management Fundamentals.

10/2001 ECDL IBM Ireland-Dublin 15-Dublin
Certificate: Europen Computer Driving Licence.

10/2001 PC Architecture IBM Ireland-Dublin 15-Dublin
Certificate: PC Architecture certificate (2-days course).

7/1997 Institute for Surveyor Italy-Bolzano
Diploma: Diploma in Surveying (5 years), after this I completed a 6-months CAD course.

Skills

- Strong internet related knowledge: connections, e-mails, browsers, internet tools. Also good knowledge of Network Connections.

- Advance knowledge of Macromedia Programs: Macromedia Authorware (eTraining development), Macromedia Dreamweaver (Website development).

- Advance knowledge of SAP R/3 (Procurement use, mainly Purchase Orders and Invoices related features).

- Strong knowledge of EDI ANSI X12 messages (850-860-855-810-824-997)

- IBM ERP System 21(GEAC) & IBM Personal Communication package.

- Good knowledge of the Lotus SmartSuite package (Lotus Notes, Lotus Wordpro, Lotus 1-2-3, Lotus Approach, Lotus Lotus Freelance).

- Good knowledge of Microsoft Project.

Languages

- English (Fluent)

- Italian (Mothertongue)

- Spanish (Good)

- German (Basic)

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