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Programme Manager

Work Experience

Programme development manager
Barclays Corporate, financial institute, London, 2012 focus: delivery
Situation: development of an internet portal for the largest international corporate customers.
Challenge: in a political sensitive environment ensuring the development of a portal, enabling customers access worldwide to all products, services and market information. Responsible for development (Agile/Waterfall), risk management, testing and infrastructure. Dependencies to approximately 30 systems.
Role: reporting to the Programme Director: development and delivery of several software modules. Managing (groups) of PMs, architects, consultants, BAs, TAs and developers in the UK, USA, Hungary and India.

Tutor
OUB, training institute, The Hague, 2011 – present focus: teaching
Situation: product development and teaching classes for entrepreneurs in road haulage / passenger transport.
Challenge: in an environment dominated by mechanics, lorries, coaches and mileage, creating enthusiasm for the business part of transportation, in particular for EU regulations, processes and procedures, enabling them to obtain a (legally mandatory) certificate of professional competence.
Role: reporting to the Board: teaching Corporate management, Financial management, IT management and Personnel management to Board Members of companies in road haulage and passenger transport. Meeting IRU (International Road transport Union) standards. Development of teaching material, maintaining contact with (inter-)national institutions (emphasis on regulations and procedures). Performing consultancy activities.
End result: in comparison to competitors, the highest rate of graduates.

Programme manager
DSB Bank, financial institute, Hoorn, 2009 focus: delivery core apps
Situation: replacement of legacy core banking platforms and CRM system.
Challenge: in a strategically and financially unstable situation, replacement of core banking and e-commerce apps. Reluctance by staff members in adopting another new application.
Role: reporting to the COO: as programme manager responsible for delivery of an integrated Finacle core banking / CRM solution for Customer and Corporate banking. Development of company specific functionalities, testing and ‘going live’ of new software. Performed process optimisation as well as improvement of procedures and manner of working. Performed pilot for key customers.
End result: successfully implemented core banking and e-banking suite and data transfer, initial reluctance of staff members significantly reduced.




Sr. Project manager & Manager
Mondial-IT, IT services, Utrecht, 2009 – 2011 focus: delivery / European tender
Situation: establishing an IT-services organisation.
Challenge: within the context of a supply driven market and decreasing rates, creating concepts for IT services (e.g. development and delivery) through which, by using the advantages of a mondial connected world (Egypt, India, Denmark), their USPs are a cost reduction, faster innovation, quality improvement and satisfied staff.
Role: reporting to the shareholders: as Manager the development of concepts, strategy, agreements and SLAs, performing market approaches, commercial activities, hiring of personnel, collaborating with external parties.
As Sr. Project manager creating work processes, establishing a PM office, implementing supporting systems. Externally involved in projects e.g. development of e-commerce systems (for a financial institute, an insurance broker and several retailers), consultancy activities (e.g. European tender for an utilities company) and contract management (for an IT supplier).
End result: a young, enthusiastic, energetic organisation bringing distinguishing added value, which is here to stay. Several orders / contracts with customers are realised.

Sr. Project manager & Interim manager
Syntus, public transport, Doetinchem, 2008 focus: delivery core apps / data

Sr. Project manager & Interim manager
HTM, public transport, The Hague, 2006 – 2007 focus: delivery core apps / data

Management consultant
Eneco, power company, Rotterdam, 2005 focus: reorganise Ops department

Management consultant ¦ Programme manager
HTM, public transport, The Hague, 2005 – 2006 focus: renewal core apps /European tender

Management consultant
CityTec, public utility, The Hague, 2004 focus: create strategic plans

Management consultant ¦ Project Manager
DeTelefoongids, media, Amsterdam, 2004 focus: insource outsourced services

Management consultant¦ Project Manager
AVRO, public broadcasting, Hilversum, 2003 focus: reorganise IT department

Programme Manager
DTG Gidsenbedrijf, media, Amsterdam, 2003 focus: renewal ERP / CRM apps

Management consultant
EO, public broadcasting, Hilversum, 2002 focus: renewal IT processes

Education

CPC Manager road haulage & passenger transport IRU Geneva
Project management certified Prince2 Practitioner St. Project management Ned. Hilversum
Management consultancy certified Management consultant IBO Zeist
Dutch law corporate law, bachelor’s I Erasmus University Rotterdam

Skills

He has a demonstrable track record of achievement as a programme manager, sr. project manager and management consultant. He distinguishes himself in his manner of working by using a combination of organisational / IT / change management knowledge, communicative skills and organisational sensibility. He is a pragmatic person with a lot of empathy who feels at ease in complex environments. By having a sincere interest in people he knows how to motivate them in order to make programmes and organisational changes joint successes. Analytical worker and achiever, pragmatic yet structured.
He has large commitment to (accomplishing objectives of) organisations and its employees. Energetic, drive, realises the desired objectives and changes as aimed. Empathetic, knows how to get things done from in- and external staff. Is able to cope with sensible situations and takes care of several interests at the same time. Politically sensitive, excellent communication.
Acts according to plans as agreed upon. Structured approach, with a keen interest in processes and procedures. Knows how to initiate, manage and accomplish a company’s objectives and improves its performance, processes, procedures and employees. Commits stakeholders to progress, provides excellent feedback and reports.

Languages

Languages: excellent in English and Dutch (both verbal and written), adequate in German, basic in French.

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