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Manager Transformation

Work Experience

France Telecom/Orange International – Rest of World
Recent job title: Manager Transformation Corporate Supply Chain Centre of Excellence
Date of employment: October 1st, 2006
Nature of employer’s business: Telecommunication
Description of responsibilities :
To manage a global supply chain roadmap of strategic operational and organisational transformation projects to ensure a co-ordinated and managed approach. Provide a responsive service to identify, support and deliver continuous improvement opportunities across all geographical locations. To realize local buy-in and local commitment to the results of the projects is crucial for the success of the mission. Recognition of local priorities and differences of approach is essential. Manage a team of project managers who will be a focal point in realising local buy-in, strong participation of local team members and alignment with other local projects and initiatives. To benchmark experience of Centre of Competence against ROW practices. Balancing project scope, time, costs and quality. Responsible for deploying project managers managing in one or more Supply Chain related projects in the member country organizations of France Telecom and by that delivering and implementng solutions. Plan, manage and control the overall projects supply chain budget & schedule. To Liaise with and obtain buy-in from key stakeholders/FT footprints, e.g. Sourcing, Local SC Directors, Logistic Service providers etc. To capture requirements, issues, challenges and developments. To organise support for ROW projects, analysis, etc. To Identify and quantify synergy opportunities, develop project and implementation plans. Ensure knowledge and expertise acquired in Centre of Excellence is at the service of ROW.
Analyse current processes and redesign, improve and implement new processes using FT SC methodology. Assist in the supply chain design process for France Telecom
Rolling out a standardized KPI reporting set in the member country organization
Assist in any ad-hoc projects/assignments that are Supply Chain related
Assist in client relationship management. Participate in Center of Excellence development – enhance methodologies, develop internal talents, and assist in recruiting

Orange Netherlands – The Hague
Recent job title: Manager Logistics
Date of employment: January 1st, 2005
Nature of employer’s business : Telecommunication
Description of responsibilities :
Member of MT, Orange NL logistic strategy, budget responsible for logistic
department (€ 5 mio), stock control, after ales, distribution of Orange pro¬ducts,
purchasing, consultancy of logistic information technology, managing of Logistic
service providers. Advise Orange International Re-branding team on Care and
Logistics.

France Telecom/Orange International – Paris, London
Recent job title: Supply Chain Project Manager
Date of employment: October 1st, 2003
Nature of employer’s business : Telecommunication
Description of responsibilities :
Identify and quantify synergy opportunities, develop project and implementation plans within the France Telecom business units. Define and specify Supply Chain supplier specifications. Development of processes, procedures and systems to meet the changing needs of the business. Benchmark FT processes against best-in-class operations in both the Telecom and other relevant industries. Develop and implement best practice Supply Chain management process and appropriate performance measures. Develop and implement, in co-ordination with the Group Supply Chain Director, Business units and other line managers, the supply chain strategy for FT. Work with Purchasing to identify quality cost improvement opportunities with service providers. Identify new value adding services.

Orange PLC – London
Recent job title: After Sales Development Manager
Date of employment: October 1st, 2002
Nature of employer’s business : Telecommunication
Description of responsibilities :
Identify and quantify synergy opportunities, develop project and implementation plans .Define and specify After Sales supplier specifications. Development of processes, procedures and systems to meet the changing needs of the business. Benchmark Orange processes against best-in-class operations in both the Telecom and other relevant industries. Develop and implement best practice After Sales management process and appropriate performance measures. Develop, in co-ordination with the Supply Chain Development Manager, MCO’s and other line managers, initiatives to improve current to increase throughput and lower operational costs. Reductions in WIP, turnaround time and new handset injections are key. Participate in the Supply Chain senior management team assisting with the development and implementation of strategy. Work with Purchasing to identify quality cost improvement opportunities with service providers (3rd party repairers, component suppliers etc.). Identify new value adding services.

Dutchtone NV – The Hague
Earlier job title: Manager Customer Care Logistics
Date of employment: October 1st, 2000
Nature of employer’s business:Telecommunication, Internet & Cable Services
Description of responsibilities :
Member of MT Supply Operations, budget responsible for customer care logistics department (€ 3 mio), care-stock control, restructuring care logistics department, managing Customer Care Logistic Suppliers Dutchtone, member of Orange Value Creation Team Supply Operations

Dutchtone NV – The Hague (Continued)
Earlier job title: Manager Warehousing & Physical Distribution
Date of employment: August 30th 1998
Nature of employer’s business:Telecommunication, Internet & Cable Services
Description of responsibilities :
Member of MT Logistics, budget responsible for setting up warehousing and distribution department, stock control, managing Logistic Suppliers Dutchtone, managing assembly unit, quality issues.

Life Fitness Atlantic BV - Rotterdam
Earlier job title: Manager Logistics, Customer Service & Quality
Date of employment: July 1st 1997
Nature of employer's business: Production and trade of fitness equipment
Description of responsibilities :
Member of MT, Atlantic logistic & service strategy, Budget responsible for logistics & service department, stock control, value chain control Chicago - Atlantic area, coordination purchasing, liaison between logistic suppliers and Life Fitness, control product support distributors, quality issues.

Ludvig Svensson Holland BV - Hellevoetsluis
Earlier job title: Manager Logistics
Date of employment: January 17th 1987
Nature of employer's business: Production and trade of thermal screens for use in horticultural environments
Description of responsibilities :
Management of logistic department, stock control, production control, Coordination distribution

Earlier job title: Manager Logistics & Customer Service
Date of employment: January 2nd 1991
Nature of employer's business: Production and trade of thermal screens for use in horticultural environments
Description of responsibilities :
Member of MT, group logistic strategy, budget responsible for logistic department, stock control, after sales, inside sales, worldwide distribution of LS products, purchasing, consultancy of logistic information technology, control of agents

Martinair - Amsterdam
Earlier job title: Ground Controller
Date of employment: July 1st 1985
Nature of employer's business : Commercial aviation
Description of responsibilities :
Responsible for the coordination of all logistic activities on Schiphol-airport which were of direct importance for in- and outbound flights

Earlier job title: Movement Controller
Date of employment: July 7th 1986
Nature of employer's business : Commercial aviation
Description of responsibilities :
Responsible for the coordination of all activities which were of direct importance
to the continuity of the flight process. (e.g. positioning of crews, maintenance of aircrafts, etc.)


Van Vliet Transport - Nieuwegein
Earlier job title: Trainee
Date of employment: January 2nd 1985
Nature of employer's business: Physical distribution
Description of traineeship:
Research on the possibilities of improving the efficiency of the internal transport of the distribution centre

Brocacef - Maarssen
Earlier job title: Trainee
Date of employment: May 2nd 1984
Nature of employer's business: Trade of pharmaceuticals
Description of traineeship:
Research on the transport of dangerous goods

NAM - Assen
Earlier job title: Trainee
Date of employment: November 1st 1983
Nature of employer's business: Exploration and exploitation of oil and gas
Description of traineeship:
Research on the physical distribution processes of an oil rig

Education

Secondary education: Athenaeum - Hoogvliet 1970/1978; Certificate 18.09.1978
Mathematics I, Mathematics II, Dutch, French, English, Economics I, Geography.

Higher education: HTE for Traffic, Logistics & Planning - Tilburg 1980/1985; Bachelor of Science - Certificate Logistics 21.06.1985
Communication-techniques, Accounting, Transport law, Freight¬ transport research, Business administration.

University education: MBA - Henley/Brunel University Awarded March 6th 1998, Dissertation on Global Strategy
Accounting for managers, Human Resource Management, Managerial and Project Management. Economics, Strategic Information, Managing Markets, Managing Strategy

COURSES
Flight operations officer - Nederlandse Luchtvaart School
Spanish - SBC
Management III - SBC
Advanced Spanish - VU
Sales plans - Wage BV
Quality management - Wage BV
New ways in distribution - IRR
Logistics - Chamber of Commerce Rotterdam
Telemarketing - Pieterman & Partners
Quality management and certification - ONG
Marketing analysis - Paul Postma Consultancy
Advanced Sales - Wage BV
Documentary Credit - Fenedex
Complaints & Customer service - Euroforum
Creating the look of a leader - G.Brudel
Professional Services: Global Needs, Local Challenges AFSMI
Managing the future - Boertien & Partners
GSM extended course - Philips
Consultancy skills development - The consulting company
Cognos - Cognos
Inspire – management development - Krauthammer
Six Sigma Green Belt - France Telecom
Project Management Professional - PMI

Skills

well organized and disciplined
good communicative skills
Experience to manage people with different levels of education,to operate in a medium-sized business in an international rapidly changing environment, to operate in the area of tension between sales, production and finance,
to build from scratch a logistic organization, to build from scratch an after sales organization, to restructure and downsize an organization, to re-brand an organization,
to merge an organization.
Experience with Implementation of Sap MM/SD

Languages

Spoken : English, French, German, Dutch
Read : English, French, German, Spanish, Dutch

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