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Hotelier /Housekeeping consultant /hospitality troubleshoote

Work Experience

THE SANDTON SUN Johannesburg

330 Room, 5 star business hotel

EXECUTIVE HOUSEKEEPER

July 2006 - December 2007




THE MILLENIUM GLOUCESTER
THE MILLENIUM BAILEY\'S
THE MILLENIUM CONFERENCE CENTRE London

Total of 925 rooms in 2, 4 star hotels, and a large conference facility

HOUSEKEEPING CONSULTANT, ACTING COMPLEX EXECUTIVE HOUSEKEEPER

June 2005 - February 2006

- Responsible for setting up standards and procedures and training and developing the
Head Housekeepers of each unit -




THE RUSSELL GROUP London
RUSSELL HUMAN RESOURCES
WOODHOUSE HUGHES
RHRes (RUSSELL HOTEL RESVERATIONS)
RUSSELL HOTEL TEMPS.

PA TO THE MANAGING DIRECTOR

November 2003 - May 2005

- Responsible for bringing in business for the \'temp.\' division and for the training of temporary
Housekeeping staff.

Interviewing and selecting Housekeeping personnel

Organising the Managing Director\'s professional and personal life -




LE MERIDIEN PICCADILLY London

266 rooms, 5 star hotel, incorporating the CAFE ROYAL function suites

HOUSEKEPING CONSULTANT (ACTING EXECUTIVE HOUSEKEEPER)

October 2002 - October 2003

- Responsible for establishing standards following the refurb., and training up the Head
Housekeepers of the two units



GRAND HILLS VILLAGE Beirut

A new build, luxury resort in the Broumana hills above Beirut. Totalling 320 bedrooms
divided between a hotel and apartments, the resort also featured a spa, 4 swimming pools
and 7 restaurants.

PRE-OPENING HOUSEKEEPING CONSULTANT

February 2002 - August 2002

- Responsible for the purchase of all Housekeeping operating equipment, the selection of
guest amenities, linen and uniforms. The selection and training up of the Housekeeping
team (none of whom could communicate verbally with me)




LE ROYAL MERIDIEN Bahrain

276 rooms, 5 star deluxe, leading hotels, set on 256 acres, 17 restaurants and impressively
large function/banqueting facilities.

HOUSEKEPING CONSULTANT (ACTING EXECUTIVE HOUSEKEEPER)

September 2000 - January 2002

- Responsible for the 2000/2001 GCC from a Housekeeping angle, which included the design/
execution of 700 sets of gala uniforms. Carried out all laundry, dry cleaning and tailoring in-
house and maintained the beach and outdoor areas.





RED CARNATION\'S CHESTERFIELD HOTEL, MAYFAIR London

4 star deluxe boutique hotel managed by designer Bea Tollman

HOUSEKEEPING CONSULTANT (INTERIM EXECUTIVE HOUSEKEEPER)

March 2000 - August 2000




ST DAVID\'S HOTEL & SPA Cardiff

136 room, 5 star hotel (Rocco Forte\'s flagship)

HOUSEKEEPING CONSULTANT

June 1999 - February 2000

- Brought in to clean up the Housekeeping Department, set up new standards and
train up the existing staff after a problematic opening team left.




THE BLAKES/THE DYLAN Amsterdam

Luxury boutique hotel designed by Anouska Hempel

PRE-OPENING HOUSEKEEPING CONSULTANT

June 1998 - April 1999

- Responsible for the purchase of Housekeeping operating equipment, setting up
tricky and sometimes difficult standards and putting in place and training an
Executive Housekeeper




THE MILLENIUM BAILEY\'S London

212 rooms, four star deluxe Victorian hotel

EXECUTIVE HOUSEKEEPER

October 1996 - May 1998

- Responsible for a difficult department consisting only of casual staff. Set standards
following a refurb. and helped to ensure that The Bailey\'s maintained a four star deluxe
rating despite Victorian structural problems











THE LOST CITY (ENCOMPASSING THE PALACE, THE ENTERTAINMENT CENTRE
AND SUPERBOWL) Sun City, South Africa

Deluxe 5 star resort set in the Sun City valley, devised by Sol Kerzner

FRONT OF HOUSE MANAGER

July 1994 - August 1996

- Responsible for all the Lost City Housekeeping departments and their functions.




THE PALACE OF THE LOST CITY AT SUN CITY Sun City, South Africa

Deluxe 5 star, 330 rooms, Sun International flagship

HOUSEKEEPING EXECUTIVE ASSISTANT

October 1992 - June 1994

- Responsible for room standards, turn-down, public areas, training and the linen room.




THE THABA \'NCHU SUN Thaba \'Nchu, South Africa

120 rooms, 5 star Sun International resort

EXECUTIVE HOUSEKEEPER

August 1990 - February 1992

- Responsible for the care of a large casino, indoor and outdoor public area spaces, an in-house
laundry doing both linen and guest laundry for two hotels. Also responsible for theatre and
banqueting decor.




















FEBRUARY 1987 UNTIL JULY 1990 SPENT TEACHING ENGLISH, FILM AND DRAMA
IN TOKYO




THE SANDTON SUN Johannesburg

330 rooms, 5 star business hotel

ASSISTANT EXECUTIVE HOUSEKEEPER (OPENING TEAM)
promoted to:-
EXECUTIVE HOUSEKEEPER
promoted to:-
ROOMS DIVISION ASSISTANT

April 1984 - January 1987




FEBRUARY 1983 UNTIL MARCH 1984 SPENT TRAVELLING GREECE WORKING
IN SMALL HOTELS AND PENSIONES




WESTIN\'S THE CARLTON Johannesburg

600 rooms, 5 star business hotel

In-house, Westin Hotels MANAGEMENT TRAINEE, comprising 3 years on-the-job
training, the AH&MA diploma syllabus done as a correspondence course, and
the third year spent employed as HEAD HOUSEKEEPER of the newly built, 90 room
annex, THE CARLTON COURT.

January 1980 - January 1983


















REFERENCES



THE SANDTON SUN...(1984-1987) GM was Paul van Wijk, original letter available

JAPAN...written reference (in Japanese) available

THABA \'NCHU SUN...GM was Kurt Peter, still remembers me, his phone number
and original reference letter available

THE LOST CITY/SUN CITY...GM\'S were Jan Mestriner and Anthony Bascombe
original reference letters available

THE BAILEY\'S...GM was Olivia Hetherington, still remembers me and is currently a
consultant at PORTFOLIO INTERNATIONAL London.

LE MERIDIEN PICCADILLY...GM was Derreck Picot, he is still contactable.

LE ROYAL MERIDIEN BAHRAIN...GM was Laurant Voivenol, HR Director, Liz Regan
both will remember me, and ref. letter available from the hotel owner

GRAND HILLS VILLAGE...same as above

THE CHESTERFIELD...GM was Andrew Colley and original reference letter from Bea Tollman
available

THE RUSSELL GROUP...MD was Ben Smart and President Monica Whalley, contact
numbers can be provided

Education

KING EDWARD VII HIGH, JOHANNESBURG
University Exemption/Honours in English and Biology
Cultural Honours for Debating

UNIVERSITY OF SOUTH AFRICA
English I - II - III
Psychology I - II
Sociology I - II

AH&MA DIPLOMA COURSE
Under the auspices of Westin Hotel\'s THE CARLTON,
with three years in-house training

Skills

TRAINING AND DEVELOPING STAFF

SETTING UP STANDARDS AND PRODUCING PROCEDURE MANUALS

CONSULTING ON AND CARRYING OUT REFURBISHMENTS

TROUBLESHOOTING

Languages

ENGLISH -FLUENT

DUTCH -FAIR

JAPANESE-POOR

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