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Director Operations

Work Experience

1995 - 2008 Several senior leadership positions within Nielsen

The Nielsen Company is the world's leading provider of marketing information, audience measurement, and business media products and services with a yearly revenue of about $ 5 billion. Headquartered in New York, USA, Nielsen operates in more than 100 countries.

2006 – 2008: BPO leader Operations

Responsible for outsourcing a big part of the activities to outsourcers in Asia and Europe.
Accomplishments:
• Realised yearly run-rate savings of € 20 MM.
• Improved quality and increased flexibility and standardisation

2002 – 2005: Head of Operations Transition Europe

Responsible for platform transitions for different countries across Europe to a new European production platform.
Accomplishments:
• Successfully transitioned the first three countries to the new European production platform.
• Implemented a new operations organisation and initiated the outsourcing of the operational activities to India leading to a yearly run-rate saving of € 10 MM.

1995 – 2001: Director Operations

In different countries / regions within Europe responsible for the operational activities. In my last role as Area Director Operations responsible for Germany, Austria, and the Nordics, managing a team of 900 people and a cost budget of € 55 MM.

Accomplishments:
• Improved speed of delivery from 60 days to 10-12 days
• Reorganised the field departments which resulted in a yearly saving of € 5 MM.
• Reorganized and optimized the operations organisation in Germany and France. The quality and productivity improvements resulted in the turnaround of Germany and France to a profitable situation.

1993 - 1995 FedEx Nederland: Senior manager Operations / General manager Nederland

FedEx is a logistics services company headquartered in Memphis, USA with a yearly revenue of about € 30 billion

Responsible for the activities of FedEx in the Netherlands managing a team of 200 people and a cost budget of € 10 MM. Three sites: Amsterdam, Rotterdam and Breda.
Accomplishments:
• Successful union negotiations leading to a collective labour agreement.
• Won several times the “International Circle of Excellence Award” for excellent performance of one of my stations within EMEA.
• Reduced absenteeism with 50 % leading to a cost reduction of € 1 MM.
• Obtained ISO 9001 certificate (Lloyds)

1991 - 1993 Building Contractor Hogenboom Spijkenisse: Logistics Manager

Responsible for the logistic support of all building contractor activities managing 60 people and three sites.
Accomplishments:
• Obtained ISO 9001 certificate (Lloyds).
• Reorganized and outsourced parts of the logistics organization which resulted in a reduction of 30 people and a cost saving of € 1 MM.

1986 - 1991 Royal Dutch Army: Officer Infantry

Several commanding positions as officer within the infantry. In my last role commander of an infantry company leading 140 people.

Education

• International Executive Programme INSEAD (2001)
• Introduction Business Administration (1990-1991)
• Royal Military Academy (1982-1986)

Many international courses related to Leadership, Quality and Change management:
• Managing People & Performance
• High Performing teams
• Coaching for improved work performance
• Change Management
• Influencing skills in a cross-cultural environment
• Total Quality Management (TQM)
• Result Driven Quality (RDQ)
• Lean, Six Sigma
• IPMA, Prince 2

Skills

20 years of experience as Operations Director in international companies. Ability to operate effectively in a constantly changing environment, guiding multi-disciplinary, multi-cultural teams across different countries. Results oriented, tenacious, people manager able to put vision into daily operational practice. Strong project management skills. Extensive experience in leading organisational improvements, improvements to quality, speed of delivery as well as productivity.
Specialised in: Project and programme management, Change management and Business Process Outsourcing (BPO).

Languages

Languages:
• Dutch (native language)
• English (fluent)
• German (intermediate level)
• French (intermediate level)

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