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Service Manager

Werkervaring interimmanager

Klant Functie Mnd
========================== ============================ ===
Alex Beleggersbank Beheer Architect (part time) 4
AMEV Particulieren en Zorg Service Manager 9
Amsterdam RAI Beheerarchitect (part time) 15
AND Service Manager 1
British American Tobacco Service Manager 1
BPR min BZK Beheer Architect (part time) 16
Citogroep Service Manager 2
De Hypotheker Associatie Service Manager (part time) 7
DHL Trainer (part time) 3
ECT Service Manager 9
Ministerie LNV Service Manager 11
ING bank Service Manager 2
Info Support Service Manager 2
Interpolis Service Del.Mgr(part time) 7
Rabo Bank Service Manager 2
UWV Service Manager/Test Manager 21
Unilever SOX Auditor (part time) 14
Qforce Beheer Architect 6
Wegener (WUMN) Service Manager 9
ZAO Service Manager 1
Zwitsers Internet Bedrijf Service Manager 9

Opleiding interimmanager

Basis:
HAVO (1979)
Nederlands, Engels, Wiskunde, Scheikunde, Biologie, Economie

HBO-A (1982)
Afstudeerrichting: Analytisch Chemisch Analist

HTS (1998)
Afstudeerrichting: Management & Beheer van InformatieVoorziening
Afstudeeropdracht: Applicatiebeheer Raamwerk op basis van
ITIL en het NGI-takenmodel;

Open Universiteit (2000)
Studierichting : Management Informatie Technologie AfstudeerOpdracht: Generieke en Specifieke Acceptatiecriteria
Afstudeerlocatie: TU-Delft, Prof dr. ir. M. Looijen

Service Management
IIM Infrastructureel en Procesgericht Informatiseren (PAO)
Management
Costing & Pricing van ICT Services (IIR)
ITIL Service Level Manager practictioner (Syntegra)
ITIL Service Level Agreements (IIR)
ITIL Change Manager practictioner (Syntegra)
ITIL Service Manager (Syntegra)

Project Management
Prince2 (Zelfstudie)

Test Management
ISEB Foundation Software Testing
Test Maturity Model
TMAP Professional Advanced

Human Resource Management
Communicatieve vaardigheden cursus
Coaching cursus (VOC)
Human Resource Management, Fundamentals (Sphinx)
Human Resource Management, Coach Management (Sphinx)

Bestuurlijke Informatie Voorziening
Balanced Scorecard (Management Studiecentrum)
Kwaliteit Management (Management Studiecentrum)


Siminars
2005, IIR End-to-End performance monitoring and measurement

Business Objects:
Basis cursus (Business Objects)
Advanced cursus (Business Objects)
Partnership coarse (Business Objects)


HP Openview ServiceDesk 4.0 (CBT – Zelfstudie)
Support Magic MTSD 7.5 System Administration (Infravision)
Tridion Discovery

Microsoft:
Networking Basics for Windows 95 and Windows NT
Mastering Distributed Application Design and Development using
Microsoft Visual Studio 6
MS SQL Server 6, Implementing a Database Design
MS SQL Server 6, System Administrating for
MS Windows 95, Implementing and Supporting
MS SMS, Implementing and Supporting
MS Project 4.0 (e) Windows Basis (Compu’ Train)
MS W2K Server, Installing Configuring, and Administrering
MS W2K Professional, Installing Configuring, and Administrering
MS Sharepoint Portal Server, gebruikerstraining (Info Support)

Sybase Basiscursus PowerBuilder (Info Support)
Sybase Performance & Tuning (Sybase)
Sybase PowerBuilder / SQL Server (Info Support)
Sybase Relationele databases (Net Support)
Sybase System Administrator (Info Support)
Sybase Concepts & Facilities (Sybase inc.)
Sybase Replication Server (Zelfstudie)
Sybase Transact SQL (Net Support)
Sybase upgrade training SQL Server 11 (Info Support)

CERTIFICERINGEN:
Business Objects Certified Consultant Partner (CCP)
• Business Objects Universe Development
• Business Objects Report Development

Hewlett Packard
• HP Openview ServiceDesk 4.0

Microsoft
Microsoft Certified System Engineer (MCSE)
• Networking Basics for Windows 95 and Windows NT
• MS SQL Server 6, Implementing a Database Design
• MS SQL Server 6, System Administrating
• MS Windows 95, Implementing and Supporting
• MS SMS, Implementing and Supporting
• MS W2K Professional, Installing, Configuring and Administering
• MS W2K Server, Installing, Configuring and Administering

Sybase
Sybase Certified Professional (SCP)
• Sybase System 10 Fundamentals
• Sybase System 10 Environment
• Sybase System 10 Operations


Certificeringen Management

Service Management
• Application Services Library Foundation (ASL)
• Business Information Services Library (BiSL)
• ITIL Essentials
• ITIL Service Level Manager
• ITIL Change Manager
• ITIL Service Manager

Project Management
• Prince2 Foundation


Test Management
• ISEB Foundation Software Testing
• Test Maturity Model
• TMAP Professional Advanced

Consultancy interimmanagement a.i. kerncompetenties

Service Level Management
Procesinrichting
Acceptatie van informatiesystemen
Europese Aanbestedingen

Talenkennis interimmanager

Nederlands en Engels

Overig

Geschreven boeken:
Ketenbeheer
Acceptatiecriteria
Compliance en IT-Beheer (lid werkgroep / medeauteur)


Publicaties in IT Beheer:
interview “Wil de laatste kerntaak opstaan”.
ITIL in relatie tot Systeemontwikkeling
ITIL in relatie tot ISO 9126
Is ITIL ‘Balanced’?
Service Level Management als BSC interface naar uw ICT Organisatie
Cascaderen van BSC naar uw ICT Organisatie
Bedrijfsprocessen in de schijnwerpers
Meetbare prestaties in de keten.
Ketenbeheerprincipes, do’s en don’ts.
Gebrek aan kwaliteitsbeheersing pragmatisch aanpakken.
Ketenbeheer tools langs meetlat
SOX en Code Tabaksblat: tijd voor IdM?
Fortis meet de keten door
Acceptatiecriteria in de praktijk
Business alignment grijpt die in.
Een koekoekjong in de CMDB
Real User Monitoring
Drievoudig Demand / Supply bij BPR.
Risicobeheersing bij nieuwe functionaliteit
Beheren onder architectuur
Beheren onder architectuur toegepast in projecten (BPR)
De acceptatie van Service Oriented Architecture applicaties
Beheren onder architectuur toegepast bij outsourcing van regie

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