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Projectmanager/consultant

Work Experience

2002 – 2005 Freelance consultant for different firms.
I set up and managed different projects such as a web design project building an interactive weblog from scratch and IT projects to solve different problems in office automation.
2002 Freelance consultant for Easytrade in Leiden, The Netherlands.
I set up and executed the project to design and build a CRM system for Woodwise, a client of Easytrade. For Eaystrade, this was their first experience with an in-house CRM system built based on their specific requirements. The CRM system enabled them to do more work with less staff and to get better reporting.
2001 – 2002 Consultant for PinkRoccade IT Management in Zoetermeer, The Netherlands.
In this large organization of 9000 people, my main tasks included advising large companies by applying my particular knowledge and skills on ICT processes. My main project was with KPN-telecom (former Dutch national phone company) in which I set up and managed a project to advise KPN on the design of their order processes and on the design of their SAP system. My improvements reduced the backlog of orders with 50% and made sure future orders would be processed correctly.
2001 Project leader & database-engineer for the Ministry of Agriculture in Stroe, The Netherlands.
I initiated and managed the project to redesign and improve the database used by the Ministry of Agriculture during the hoof and mouth crisis. I also designed processes and procedures. After finishing the project, the database administrator had fewer incidents to solve. The new database enabled the civil servants to pay farmers faster in a time of crisis and tension between farmers and the government,
1999 – 2000 Internet and networking consultant for the Streetwise Group in Rijswijk, The Netherlands.
Troubleshooting was my main task here. I managed multiple ICT and (database driven) internet projects for the Streetwise Group being the primary responsible person for solving issues in projects or with customers.
1999 – 2000 Teacher (part-time) in Social Sciences at the high school in Waddinxveen, The Netherlands.
Since this was a high school with a mixed ethnic population of students, I learned how to communicate with and educate groups of students from different cultural backgrounds. My main accomplishment was a 14 year old girl who wrote her first essay for school who had been unwilling to do so previously.
1998 – 1999 Network & system administrator for Gensym BV in Leiden, The Netherlands.
Functioning in an international (U.S.) company and keeping the ICT working were my main goals here. In this company, my main tasks included the maintenance of the ICT equipment, advisory of the management on ICT issues and training & support of users. The working language was English.
1997 – 2001 Founder and owner of Netconnect, a company specialized in ICT training, network and Internet design and office ICT maintenance, implementation and support. The company was located in Leiden, The Netherlands.
1994 – 1997 Telemarketer for different firms in Leiden and Haarlem, The Netherlands. Learning how to sell a product through the phone and getting targets were my main objectives here. I was awarded the best sales person of the week award multiple times.

Education

2004 – Current Master in International Management at Corvinus University in Budapest, Hungary and the Rotterdam School of Management within the CEMS program (Community of European Management Schools). I expect to obtain my CEMS/MIM degree in December 2005 with a GPA of an A (.
2004 CEMS Blocked Seminar ‘International business - management and control’ at the Norwegian School of Economics & Business Administration (NHH) in Bergen, Norway, graded with an A.
2003 – Current Master of Science Business Administration at the Rotterdam School of Management. After finishing a one year shortened B.A. program, I expect to obtain my MsBA with a specialization in Strategic Management in December 2005 with a GPA of an 8.5.
2001 ‘Insight in influence’ professional course by Bureau Zuijdema in communication methods and styles.
2001 Prince2 Project Management Practitioner & Foundation (certified).
2001 ITIL Foundation (certified).
2002 – 2005 Part time Master of Arts in Political Science at Leiden University, The Netherlands with a specialization in International Relations. My thesis was graded with an 8, the highest possible at Leiden University, while my GPA was a 7.6 for the equivalent of the master.
1993 – 1999 Political Science at Leiden University at undergraduate level, having obtained the equivalence of B.A.
1994 Spanish course in Mollina, Spain (organized by the Council of Europe).

Skills

• Four years experience as a consultant providing advice on and implementation of different database driven (internet) applications mainly based on MS SQL and MySQL, network design, office automation and business – IT issues. As such, I advised, supplied software and provided services to a wide range of companies. I also designed CRM systems and trained staff in using this software. As a process consultant I set up and executed the project to redesign workflow processes at KPN, improving the order process for their fixed line division.
• Four years experience as owner and manager of Netconnect, an ICT company. I was solely responsible for staff, sales, planning and budgeting the company’s financial affairs. Moving the firm from being a small IT service provider to small and midsize firms to an internet firm supplying large numbers of DSL accounts and internet applications to larger firms was the biggest management challenge.
• Four years experience as a project manager responsible for different IT projects for Netconnect, Streetwise and PinkRoccade. I initiated and managed projects to implement hardware and software in different firms, to build internet applications and to redesign business processes at KPN.
• Four years experience as a trainer, including ICT training and one year experience as a high school teacher, educating students from various ethnic backgrounds.

Languages

• Dutch native speaker;
• Excellent knowledge of English(Common European Framework C2 level, the highest level);
• Good knowledge of French (CEF B1 language exam planned for September 2005);
• Good knowledge of spoken German;
• Spoken Spanish (certified course) needs some improvement.

Other

• Good management skills and the ability to keep an overview;
• Good communication and social skills;
• Strong analytical skills and problem solving approach;
• Creative and innovative thinking;
• Good negotiating skills;
• Enterprising;

• Good knowledge of HTML, DHTML, CSS, VB Script, JavaScript, ASP, PHP, SQL, Microsoft .Net, and Macromedia products;
• Implementation and (expert) support knowledge of MS Windows 95 and 98, NT4.0 Workstation and Server, Windows 2000 Professional and Server, XP, Office, Exchange Server, SQL server, MySQL server, Wifi and (basic) Linux in a Windows environment;
• User knowledge of MS Office products, MS Visio, MS Project, SPSS and SAP.

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