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Interim Manager

Work Experience

Jun 01 – Jul 05 Information and Performance Review Manager (Rotherham MBC)

Scope of role

The strategic planning, monitoring and review of the information, communication and technology developments required to improve service delivery and decision-making capacity across Education, Culture, Leisure, Library and latterly, Children’s services.

Key activities

• Strategically develop management information services for Education in response to Ofsted inspection recommendations: ensure ‘fit for purpose’ and successful ‘sign off’ by Audit Commission
• Development of 5-year ICT Strategy (2005 – 2010)
• Report progress on a range of initiatives to Elected Members, quarterly
• Develop and maintain excellent partnerships with both internal and external agencies and organisations
• Lead on, and provide programme management for, ICT initiatives – specifically e-government / ODPM priorities
• Management of 27 Information & Performance staff, through 3 direct reports, to design and deliver business information needs across the programme area
• Annual Service Business Planning activity

Offices held
• Programme Board member; steer South Yorkshire e-Learning Programme at sub-regional level and secure positive outcomes for Rotherham and the sub-region
• Vice-Chair of Rotherham Learning Partnership ICT Sub-Group; initiate and drive the Rotherham Connected Community development across small businesses, voluntary sector and Further Education
• Corporate Lead Officer for Rotherham’s multi-agency Information Sharing and Assessment( was IRT); co-ordination of multi-agency information and technology developments with Health, Social Services, Police, Sure Starts, Youth Offending, Voluntary and Community sectors

Mar-Jun 2001 Interim Manager (Blackburn with Darwen Council)

I was commissioned to develop a Service Level Agreement for the Revenues Department to be the basis of a contract arrangement between the Council and their chosen private sector partner (Capita). My role was to develop the SLA to ensure that appropriate performance levels were obtained from the private contractor once the contract was in place. The SLA formed part of the contract negotiations.

2000-2001 Management Consultant, Barony Group Ltd

My role was to work with clients in developing service improvement and customer contact strategies and identify the associated changes to ways of working required to implement those strategies successfully. Clients included Edinburgh City, Dundee City, Highland and Colchester Councils (Revenues and Benefits); Oxfordshire County Council (Social Services) and the private-sector (compare/contrast Anite and Comino document management system offerings against VFM; technology and consultancy support criteria).

The work I undertook in all the Councils focused on Best Value analysis; service improvement planning and producing recommendations for the effective use of ICT to support required changes such as one-stop-shops, customer queuing systems, document scanning and image processing, records management.




1998-2000 Client Co-ordinator (the Implementation Manager)
CSL Group Ltd (now known as Liberata)

My initial role was to provide a single point of contact between CSL and Sheffield Housing Services; contract monitoring (against agreed PI’s and SLA); dispute resolution and identification of future business needs of the Housing Service in order that CSL could deliver appropriately against its contract. The services covered included Housing Benefits; Debtors and Creditors; Repairs Service and front-of-house call handling (telephone and face-to-face) from 11 neighbourhood based offices, one of which was a city centre location.

My subsequent role was as part of a 5-person Bid Development Team, to develop the submission to the OJEC Tender notice for the Benefits Service of Sheffield Council. After he contract was awarded, I took on the role of Implementation Manager; leading the operational and change management re-orientation/re-design of the Service, including the introduction of a 25 seat call-centre and document management, scanning and indexing. I managed 250 staff through 5 direct reports.

Education

Present MBA
Open University (Distance Learning and Residential)
April 2004 Strategy Passed
May 2005 ‘Making a difference’

July 2003 Prince2 Project Management - Foundation Passed
Office of Government Commerce – Remarc (Leeds)

1996-2001 MSc Management Passed
(Dissertation – Creating Creative Middle Managers
In Local Government)

Diploma in Management Passed
Sheffield Hallam University (Distance Learning)

1986-1992 BA (Hons) Social Studies 2:1
HNC Public Administration and Law Distinction
Sheffield City Polytechnic (Day and Evening release)

Skills

Competencies and Personal Qualities

• Natural leader; strategic thinker, global/expansive learner (readily see the big picture)
• Effective negotiator; persuasive, influencing, trouble shooter, diplomatic ‘integrator’
• Energetic, enthusiastic, optimistic, credible, authentic, ethical
• Organisational Entrepreneur, resourceful
• Results-orientated; performance driven
• Customer-focused; experienced client manager
• Recognised staff motivator, empowerer and coach
• Experienced operational and change manager in large, complex, public and public/private sector organisations

Languages

English only

Other

Jung Typology : Idealist (Counsellor, Champion, Teacher) found in 2-3% of population
MENSA certifcated IQ of 138 (top 5% population)

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