Flexmanager - interim manager (contact center)

interim manager (contact center)

Werkervaring interimmanager

Werkzaam geweest bij verschillende contact centers.

2007 Nuon, traffic manager

2005-2006 Unamic traffic manager en trainer communicatieve vaardigheden

2003- 2004 SNT, kwaliteitsmanager en contact center manager

2002-2003 ClientLogic, teammanager, traffic manager

2002 ABN AMRO, teammanager, kwaliteitsmanager en contact center manager

1998-2001 KPN,teammanager en trainer communicatieve vaardigheden en inhoudelijk

Opleiding interimmanager

2001-2005: Commerciele economie, Hogeschool Utrecht

2005-2006: General Management, ISBW

Verscheidene vaardigheidstrainingen binnen bedrijven gevolgd, zoals:
timemanagement,
werving & selectie,
situationeel leidinggeven,
competentiegericht coaching,
workforcemanagement training (waaronder Erlang theorie).

Consultancy interimmanagement a.i. kerncompetenties

Resultaatgericht, besluitvaardig, coachen, leidinggeven, plannen en organiseren, analytisch, pragmatisch, enthousiast, mensgericht, flexibel

Talenkennis interimmanager

Nederlands, Engels, Turks vloeiend
Duits en Frans redelijk

Overig

Gedegen kennis van Word, Excell, meerdere CRM/traffic applicaties (TCS/Blue Pumpkin/Totalview)

beschikbaar?

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