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Nigel Anthony Thompson

Work Experience

May 2000- Dec 00 Nationwide Building Society, Banking and Savings
Temporary, Open-ended contract.
Customer Services/Call Centre Advisor providing information to members on a range of financial products.

January 1998-April 00 Smartways Technology Ltd, provision of Internet,Networking & Software solutions to business,professional and public sector clients.
Sales Manager.
Account and Sales management and development.
Management and motivation of two Sales Executives.
Marketing/promotional materials. Presentations/Advertising/exhibitions
Identification of niche/unique business opportunities.

June 1997-Dec 1997 Executive Solutions, Northamptonshire Chamber of Commerce.
Marketing of recruitment solutions to organisations in
Northamptonshire and surrounding areas.

1990-November 1996 Townsend Coates Ltd, an electro/electro-mechanical specialist distributor.
Customer Services/Major Accounts Manager.
Planning, implementation and co-ordination of service
and commercial strategies.
Management of Customer Services Team.
Account and Sales Development.

1984-December 1990 Curver Consumer Products Ltd, international consumer plastics manufacturer.
National Account Co-ordinator.
n Marketing of the company’s products and services to the
Major multiples, (Asda, Do-It-All, Sainsbury’s, Tesco).
n Client visits and presentations.
n Administration of Client Production Schedules.
n Controlled and conducted all aspects of business with
Southern Ireland agent.

Education

1987-1989 Tresham College of Further Education, Kettering, Northants.
Post-graduate Diploma in Management Studies.

1974-1977 Staffordshire University, Stoke-on-Trent, Staffs.
Higher National Diploma in Business Studies,(Sandwich Course).

1967-1974 Manor Park Grammar School, Nuneaton, Warks.
· 2 A’Levels, 6 O’Levels, 2 C.S.E.s, University Entrance English.

Skills

Management of Customer Services
Sales Development
Account Management
Change Management
Motivation and Training
Provision of value-added solutions
EDI/Supply Chain/Supplier Assessment
Computer Literate with knowledge of Internet and
Networking technologies
Marketing, Advertising and PR

Languages

Basic French

Other

Doubled projected annual turnover with a new major account in initial six months
Co-devised business strategy which generated a year on year growth rate 28% above the industry standard
Formulated and conducted all aspects of a Customer Perceptions Survey
Analysed findings of survey and compiled report for Managing Director
Project managed selection and installation of major new Telephone System
Expedited the creation of EDI links with a major customer and a core supplier
Established and co-ordinated Service/Supply Chain Improvement Programme conducted in partnership with GEC-Marconi Defence at Portsmouth

Computer/Technology Experience:

Operating experience of Windows 95/98 and NT. Conversant with a wide range of Internet and Networking applications. Good research and report generation skills.
Proven ability to assimilate technical information and grasp fundamentals of software/hardware configurations. Ability to identify and implement bespoke system enhancements to deliver critical data.

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