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Business Manager

Work Experience

Customer Director:
As Customer Director financially and operational responsible for one or more customer contracts with a value of 15 - 25 million Euro per year / 80 - 120 employees.

Account Executive:
As Account Executive commercial responsible for one or more customer contracts with a total value of 15- 25 million Euro per year. Maintain and develop the customer relation. Close or renew new and current contracts. Extent the provided services and extent up- and cross selling to existing and new contacts

Contract Manager:
As Contract Manager responsible for the result of several support contracts with national and international customers. Maintain and develop the customer relation. Close or renew new and current contracts. Extent the provided services and extent up- and cross selling to existing customers. Escalation level for Service Managers and Customers at conflicts.

Unit Manager Service- & Contract Management
As Unit Manager responsible for the result of Contract- and Service Managers and a Call Center Service Desk. Member of the Management Team. Escalation level for Service Desk, Contract- and Service Managers and Customers. Performance evaluations with the employees and optimize the internal processes and uses of employees.

Company Supervisor:
As Company Supervisor responsible for the results of the Operational Organization, including the Project Management Office, Construction Engineers, Service Department and Construction Plant. Wind up of the current matter of the bankrupt company and arrange a new operational organization. Recover the customer faith service degree and constant quality. Implementation of a new automation system (hardware, Office applications and ERP) for the support of the primary company processes. Performance evaluations with the employees and optimize the internal processes and uses of employees.

Education

1994 – 1999: The Hague University, Technical Business Administration
1982 - 1983: VEV, First Electrician electro technical installations
1980 - 1982: VEV, Electrician electro technical panels

2010: Global Sourcing Sales Training
2007: Master Class Contract Management
2002: Workshop Successful Bidding
1999: General entrepreneurs’ skills
1995: Middle Management
1984: General Economics

Languages

Dutch - native
English - good

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