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Experienced Logistics Professional

Work Experience

March 2011 - date
Logistics Consultant - Consultants Limited

2007 – March 2011
Global Customer Manager DHL GCS


Responsible for all aspects of Supply Chain development and Account management for a multinational Blue Chip Telecom Networks organisation – annual spend €110 million

Including:
Board level and regional relationship management with customer globally
Leading development of the relationship and the business with global and regional customer decision makers
Promotion of customer internally within DHL to ensure application of agreed global standards
Customer development planning and annual budgets
Global lead for all global RFQ meetings and presentations
Preparation and implementation of effective commercial strategies.
Contractual negotiations – Global Master Frame Agreement and all appendices
Performance delivery
Revenue growth, share of wallet and profitability
Pipeline Hit Rate – new business and retention
Accounts receivable
Management of regional customer teams, both virtual and direct.
Driving cost reduction initiatives and process improvements to enhance the customer’s competitive advantage
Development of environmental programs to ensure sustainability


GCS – Regional Customer Manager EMEA 2007 – April 2010
EMEA region = approximately 70% of customer volume.
Working within Telecom Networks team with responsibility for all aspects of EMEA Supply Chain.
Regional Strategy Development
Lead design and development of a full range of solutions and value added services
Develop end to end solutions to support regional Network Rollout projects
Account Team Lead for all EMEA regional RFQ meetings and presentations
Managed overall project coordination of multi-BU implementation of customer projects
Implementation of new freight lanes and on boarding measurement
Handling regional changes and priorities
Responsibility for Program Management teams – KPI’s, Process Improvements, Operational Reviews


2002 - 2007

Logistics Consultancy

Projects included:
Successful tender response to Hewlett Packard for European Roadfreight business for UK based roadfreight client (value approx. £10 million)

 Full business analysis and process re-development for UK based freight forwarder

 Business assessment and re-structuring for UK based European Sameday courier operator


Formed and ran “Moving Parts” – a specialist importation system of American car parts for private individuals and small companies. This included sourcing, purchase, importation and occasional export under repair return conditions of American car parts.
Provision of Air and Ocean services along with Air Courier into Europe from USA and Canada.
Business sold in 2007


ALLPORT LIMITED 1996 - 2002
Business Development Director - Installations Division

Non-executive Directorship with full Divisional Board responsibilities working in the high tech industry primarily with Telecoms and Computer companies. Responsibilities included:

Business Development
Divisional responsibility for tenders and RFQ’s from the RFI, the bid process, creation and submission, presentation of solution, close through to implementation.

Major Account Management
Account responsibility for Nortel Networks, Hewlett Packard, Sun Microsystems, T-Mobile.
Support staff included 4 account managers, 2 general account teams, HP account team and Nortel account team including off site implants in Northern Ireland, Germany and several UK locations.

Marketing
Divisional responsibility for Marketing
Liaison with Group Marketing Manager, creation of budgets and programme for each year. Divisional contact for Group PR Company creation of case studies.
Creation of in-house customer database for Group CMR programme.


European Network
Creation, development and management of Pan European specialist installations system

Set up of European Partner Network and Linehaul system in 1997.
Selection of partners including assessment of capabilities and infrastructure.
Partner management through to 2002 including rate negotiation, relationship development and trouble shooting.


YTT GROUP - Owner and Managing Director 1984 - 1996

Allport Adapt - Joint venture with Allport Limited - UK Domestic Technical courier services to sit in line with the specialist installation deliveries made by the Allport Installations division of Allport Limited. Shares sold to Allport Limited in 1996. £1.2 million of new business generated in 14 months of trading.

YTT Distribution - General domestic UK transport forwarder moving into the overnight parcel market. Mix of customers from small manufacturing to larger office suppliers and telecoms companies including STC, Northern Telecom, Samsung and Olivetti.

Provision of specialist service to the microfilm industry. Fast moving business with urgent and bulk deliveries being made to Microfilm Bureaux spread across the UK moving into the IT and telecoms sector as a result of computer technology and resultant decline in microfilm usage.

YTT Couriers - Sameday courier service focusing on urgent telecom spares on 24 hour call out basis developed in the early days of tech courier, swap out, Repair/Return and intelligent driver services.

Wine Bond - Delivery of wine and associated products. In excess of 400,000 cases stored under bond and delivered in to customers warehouses. Mostly full load and inbound container work.


AARON SHIPPING 1982 - 1984

Office Manager
Responsible for pricing and control of domestic and international removals and antique packing and export to USA


CROWN LIFT TRUCKS LIMITED 1976 - 1982
Sales Office Manager
Management of Sales office including marketing analysis, processing of sales leads, quotations and tender responses

Purchasing Manager
Responsibilities included ordering on production factories in North America and Ireland including the scheduling and monitoring of inbound sea freight. Control and booking of In & Outbound airfreight.

Education

1970 - 71 Kingston College - studied HND Business
1965 - 70 Mill Hill School - 3 ‘A’ levels (French, German & English). 9 GCE ‘O’ levels
1960 - 65 Belmont School

Skills

• Highly proactive and result orientated Business Development Executive with responsibility for multi million euro accounts – (2010 in excess of €110 million)
• Strong commercial and operational awareness
• 25 years international logistics experience in the technology and telecoms markets
• Accustomed to driving results in a challenging international environment
• Experienced working in and with multi-dimensional matrix organisations
• Extensive experience managing multi country customer account teams in Europe, the Americas and APAC.
• Ability to work multicultural environments taking cultural sensitivities into consideration.
• Solution responsibility in Air, Ocean and Road Freight, Multi-Modal, Air and Road Express, Warehousing and Supply Chain Solutions including Service Parts Logistics
• Negotiation to Board level on all aspects of account management and business
•

Languages

German - Intermediate
French - conversational

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