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Project Manager

Work Experience

Project Manager June 2002 – September 2003
Responsible for:
- E-learning course design & implementation
- Internal & external communication
- Partner liaison with such companies as IBM Global Services, Atos-Origin & CMG
- Establish functional requirements
- User acceptance test planning & management
Key Achievements:
- Established global change control team
- Successful knowledge transfer from contracted to in-house development teams
- Realized market enhancement needs during product development planning phase
- Witnessed post-launch new business as a result of the above implementation

Electronic Products Manager April 2000 - June 2002
Responsible for:
- E-business growth and retention in Asia Pacific, Middle East and Africa
- Functional management for the territory; guiding target strategy; consulting on business plans
- Commercial input into e-product development strategy
- Change management assessment based on customer feedback; new product development & enhancements
- Consulting on new digital library initiatives
- Overseeing central customer helpdesk
Key Achievements:
- During company merger, managed transition of one company’s product portfolio to technology platforms of new company, including internal and external marketing communication
- Negotiated digital library consortia contracts in the region
- Devised global sales effectiveness strategy; target setting; salary incentives; efficiency analyses

Electronic Services Coordinator April 1998 – June 2000
Responsible for:
- Supporting customer service and sales staff in tenders for e-media business
- In-house training
- Initiating new internal procedures to improve speed & efficiency of service
- Actively contributing to e-business strategy
- Presenting new developments to sales & customer service staff
Key Achievements:
- Managed and developed global customer support help desk
- Designed and implemented extensive training course for customer services
- Represented 50 colleagues on legal “Consultative Forum” throughout a company merger

Software Trainer & Supervisor March 1997 – April 1998
- Supervised data entry team for market research company
- Trained new and existing data entry staff

Education

UK A-level English, Art, Economic & Public Affairs

Skills

Public Speaking:
- Audiences of 20 to 500, typically information professionals & librarians
- Strategic subjects including “E-Publishing Trends & Predictions”, “The Changing Role of the Infomediary” and “The Future of Library Consortia”
- Proposals presented at board level
- Effective diplomacy with contentious issues
International Experience:
- Extensive business travel to The Middle East, Africa & Asia Pacific and sound knowledge of these diverse markets
Technological:
- Advanced user of all Microsoft Office applications
- Extensive experience with the Internet & search engines
- Proficient with Lotus packages
- Fair understanding of prevalent web languages
People Management:
- Client helpdesk (3 staff)
- Technical support (2 staff)
- Administrative (1 staff)
Event/Conference Organisation:
- International corporate sales seminars (200+ staff)
- Team building activities

Languages

English
Some Dutch

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