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Interim manager

Work Experience

12.04 - present :
Herbalife International: Country Manager the Netherlands (+service for Belgium).
(Distributor Services and -Care, Retail, Direct Selling, etc).
Reorganisation: Realise new head office (incl. shop, warehouse, etc). Select location. Develop business- and investment plans, sales- and expense budgets. Lease and rebuild object. Move Dutch Customer Services- and Call Centre from UK to NL. (after analysis: bring staff closer to clients to further improve quality of services and enhance customer satisfaction and brand value). All operational within tight budget and in time.
Build up the team: Recruit, train and motivate (new) staff. Move Marketing- and Sales Department to new head office. Team building with new and existing staff.
Support and enhance relationship to Distributors: Organise trainings, motivation meetings, product- and concept launches and large events for them to further boost their business. P&L and ROI responsible.

03.03 - present : Management Solutions:
SME: Director a.i. Build new BU with product portfolio and business- and financial plan.
Illycaffè Benelux: Defining strategy, developing and coordinating improvement programmes (sales, customer services, complaint management, etc). Extensive training.
Greenpeace International: Improving the output of the international IT-department.
Sheraton Hotels Germany: Defining strategy with MT, improving ROI, guest services.
Ministry for Traffic: Improving the output by implementing competence & results based management. Etc.
Schreiner Northsea Helicopters: Setting vision and strategy. New organisation structure.
Wirth Maschinen- und Bohrgeräte-Fabrik GmbH & NFM France: Improve professionalism in sales, support and customer services in Germany and France. Increase ROI.

01.99 - 03.03 : Krauthammer International
Senior International Management Consultant (NL, B, D, etc)
08.97 - 12.98 : Krauthammer International
International Management Consultant
Focus: Strategy development and execution into operations (including motivating the staff). Create proactive culture and attitude for positive customer experience. Improve ROI, planning and the effectiveness of management, staff and programmes.
Human Capital Development; ‘getting out the best in people’, ‘from vision to action’.
Tasks:
1) Consulting up to boardroom level on strategy and educational programmes. Actively support and facilitate these projects. Give presentations. Developing and facilitate workshops, training and coaching. Developing materials and cases.
2) Account management: Realising ambitious personal & group targets. Acquisition of contracts and built to strategic partnerships. Accounts: Pharmaceutical companies, Ministry of Economic Affairs, museums, universities, law firms, banks, transport companies, retailers (also in consumer electronics), etc.
3) Internally: Developing and promoting a network of decision makers, reinforce external PR, continuous improvement by developing a new modular academy system.
08.95 - 06.97 : ASTA Medica, Bulgaria : Managing Director (expatriate).
Reorganising the Bulgarian affiliate into a state-of-the-art lean organisation. Realise new head office. Build up the team. Defining new over-al strategy and operations. Improving ROI by improving procedures, streamlining existing product portfolio, motivating staff, etc. Collecting dubious debtors. Introducing a customer services-, results- and profit focussed culture. Launch new branded generics. Developing and promoting a network of opinion leaders, government officials, professors, agents and distributors. Organising a large number of national congresses, seminars and workshops. Realising large government tenders. P&L and ROI responsibility.

11.92 - 09.95 : ASTA Medica, HQ, Frankfurt am Main: International Product Manager Dermatology (expat).
Developing strategic corporate marketing plans for European affiliates. Support and lead the local managers (>10) with the implementation and planning. Budget-, sales- and profit responsible. Streamlining advertisement activities. Rationalise product range. Centralising the production: smaller stock, distribution more efficient and flexible. Improving the ROI. Cost reduction of DM 5 million/year on DM 90 million sales/year

01.93 - 09.95 : ASTA Medica, HQ, Frankfurt am Main: International Product Manager Analgesics (expatriate).
Focus on cancer pain relief. Developing strategic corporate marketing plans for Europe, Asia and Latin America. Support and lead the local managers (>30) with implementation. Budget-, sales- and profit responsible. Streamlining advertisement activities. Guard corporate identity and objectives.
Organising/coordinating the participation in the World Pain Congress and own international symposium. Product launch in Mexico. Co-organisation of Mexican Pain Congress, involving top professors, training and support of the local staff.
Developing and promoting a network of opinion leaders within the WHO, leading universities and other organisations, including NGO’s. Launch new branded generics.

07.91 - 11.92 : ASTA Medica, Netherlands
National Sales Manager.
Recruit, built, organise, train and lead new sales force. Responsible for major accounts and customer services. Translate marketing plans to operations and activities. Realising large government tenders. Budget, sales- and profit responsible.

06.90 - 05.92 : ASTA Medica, Netherlands : Product Manager.
Developing and implementing marketing plans, promotional campaigns & materials, advertising, actions for target groups, tools, etc. Developing and promoting a network of opinion leaders and policy making organisations. Budget, sales- and profit responsible.

06.88 - 12.89 : Dentist: In several dental clinics.

07.89 - 12.89 : Dentist: University Clinic for Oral surgery, Academic Hospital Utrecht.

Education

2005 : Senior Management Training (Metice)
2001 – 2003: Strategy Academy (Prof. B. de Wit, University of Maastricht & Prof. R. Meijer, Erasmus Rotterdam School of Management).
1997 – 2003: Krauthammer International University:
(change-) management, consultative selling, sales and account management, strategic selling, strategy- and culture workshops, negotiation, customer satisfaction, consultancy tools and skills, presentations, motivating people, personal coaching, developing education programmes, complaint management, etc.
1990 – 1997: Degussa Akademie:
MBA modules: management, finances, human resources, market research, planning, pricing, business strategy, sales, marketing, etc.
1992 : NIMA A (marketing degree)
1990 : Management study, De Baak, VNO-NCW (Netherlands Employers Organisation).
1989 : Institute for International Relations „Clingendael“, The Hague.
1982 - 1988: Dentistry, Dental School, University of Utrecht (D.D.S. Degree: 22.06.88).
1980 : Royal Netherlands Naval Institute
1972 - 1980: Secondary School: VWO-ß (Dutch, English, French, Mathematics, Physics, Chemistry,Biology, Economics).

Skills

Strong communication skills, motivator, hands-on, multi-lingual, strategic thinking, open eye for market opportunities, \'take-charge\'-attitude, international, focus on solutions, sales and profit oriented, inspiring people, entrepreneurial and negotiation skills, analytical, creative, etc.

Languages

Dutch, English, German (very good), French (good), Italian and Bulgarian (beginners level).

Other

Leisure activities:

Travelling, cultures, cooking, wine, scuba diving, sailing, tennis, theatre, architecture and design, etc.

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