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QA/QC Manager and Management Representative ISO 9000

Work Experience

WORKING EXPERIENCES
February 2000 – 20 March 2003
Position: QA/QC Manager & Quality Management Representative for ISO 9001
Company: Tyco/Fire & Security/PT. ODG Wormald Indonesia
Responsibility: Ensuring that processes of the Company Quality Management System (QMS) are established and maintained as BS EN ISO 9001:2000. Reporting to President Director/General Manager on the performance of the QMS, including needs for improvement. Liaison with external parties on matters relating to the QMS. Planning, scheduling, implementing and monitoring the Internal Audit at Head Office and Project site to conforms to the requirements of the International Standards. Reviewing the finding of internal/external audit and the effectiveness of the corrective and preventive action taken. Investigate quality problems and ensuring timely action and resolution by the Divisional Head, Project Manager and or Departmental Responsible. Reviewing and approving proposed changes, corrective actions and updates made to the QMS as BS EN ISO 9004:2000 standards if any. Makes selection, implementation and evaluation of any statistical that required on the Contract with the Customer regarding the QMS. Promoting awareness of customer requirements throughout the organization. Conducting continuously internal training for Tyco Customer Care programme in the new millennium, and any training for Quality such as; internal audit training, understanding-documenting-implementing and maintaining Management System BS EN ISO 9001:2000.

August 1997 – February 2000
Position: Internal Quality Auditor & Document Controller/Secretary to QA/QC Manager
Company: Tyco/Fire & Security/PT. ODG Wormald Indonesia
Document Controller/Secretarial duties: General office duties, answering correspondence, handling phone calls and arranging the management review meetings (agenda and minutes) and arranging internal training for ISO team. Maintaining and controlling documents of Quality Management System Procedure of ISO 9001.
Internal Quality Auditor duties: Responsible for development of schedule internal quality audit and team, conducting annual Internal Quality Audit for company Quality Management System Procedure (ISO 9001) at the head office & project sites and conducting training. Writing results report of Internal Audit (Head Office & Project Site) to the Quality Management Representative to be reviewed and following up.

August – October 1997
Position: Permanent Data Entry at Project Dukuh Golf
Company: Tyco/Fire & Security/PT. ODG Wormald Indonesia
Responsibility: Assisting Purchasing Officer in ordering material and goods, follow up with the supplier regarding company order, inputting data from Supplier into computer, checking material & goods at warehouse, checking stock card, filing and assisting secretary of Project Manager in counting employee salary.

July 1997
Position: Temporary Secretary to Project Manager of Fire & Security
Company Tyco/Fire & Security/PT. ODG Wormald Indonesia
Responsibility: General office duties and set up a new office for Project Manager of Fire & Security in Head Office such as; filing system, layout for memo, fax and letter.

July 1997
Position: Temporary Secretary to Production Manager
Company: COCA – COLA AMATIL
Responsibility: Typing, handling phone calls, routing memo and first – class mail.

August 1996 – April 1997
Position: Receptionist/Secretary to Technical Advisor
Company: PhoneRent Indonesia – Jakarta
Responsibility: Receiving visitors, handling phone calls, filing and maintaining files, inputting daily rental activities of head office and branch office, handling customer services directly such as delivery the goods to the customer through hotel, embassy, airport, conference organizer/events etc.

Position: Secretary to Consultant
Company: International Financial Planning – IFP Ltd.
Responsibility: Typing, reviewing and routing first – class mail, handling phone calls, filing and maintaining files, buffering for boss, reading business literature, controlling phone calls to boss, petty cash, etc.

Education

1988 – 1991, Junior High School (SMPN 19), Jakarta
1991 – 1994, Senior High School (SMA YABWI), Jakarta
1994 – 1995, Tarakanita Secretarial Academy, Jakarta
1998 – 1999, LM Patra – Studied in Executive Secretary, Jakarta
2001, London School of Public Relation – Studied Public Relation, Jakarta

Skills

- Certified Auditor/Lead Auditor for Auditing Management System ISO 9001:2000 & ISO 9001:1994.
- Facilitator & Trainer for Customer Care Training Programme Modules 1 to 9 for “What Hinders Good Services, Customer Care on the Phone, Complaint and You, Handling Customer Complaint, Thinking Sales, Moment of Truth, Who Are My Customer and Customer Expectation.
- Facilitator & Trainer for Understanding, Documenting, Implementing, Maintaining and Auditing Quality Management System BS EN ISO 9001:2000 version & BS EN ISO 9001:1994 version.
- Able to operate MS Word, Power Point, Excel, Microsoft Outlook, Internet & E-Mail, & Typing (100wpm).
- Secretarial & Administration.

Languages

Bahasa Indonesia written & spoken (active)
English written & spoken (active)
Dutch written & spoken (beginners)

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