beschikbaar?

TIP: soortgelijke CVs vinden

manager

Work Experience

October 2004 November 2004 Interim project management

 Setting up a helpdesk for KetnetKick.
 KetnetKick is an interactive 3D game developed by Ketnet, the youth channel of the VRT, to establish and maintain an on-line community of Flemish children between 6 and 10.
 Ketnet also introduced a support website with lots of FAQ’s and technical information about KetnetKick.
 The project had 4 tracks:
 Services: definition and set up of the helpdesk services, towards the users and towards the organization.
 Processes and Procedures: handling phone calls and e-mails, escalation procedures, maintenance of support site, mailing registration letters.
 Organization: selection and training of four helpdesk operators, transfer of helpdesk management to the KetnetKick redaction.
 Technology and Tools: helpdesk office, IT and Telecom infrastructure, registration tool


January 2003 – August 2004 Plant Manager
 Plant manager of a letter shop taking care of personalization, finishing, sorting and stuffing into envelopes of administrative and direct mailings.
 People management
 Streamlining of all production steps, including PDF based programming in personalization.
 Set up of a consultant group to support the customers from specification till implementation of administrative projects.
 Design of a general business plan model used by all business units.
August 2000 – March 2002 General Manager
In a commercial printing company providing it’s customer a total service (from design to printing and finishing). The yearly turnover is 17.5M€. with 120 people.
Introduction of new logistics organization and system resulting in fully automated manufacturing planning.
Implementation of quality system, follow-up of sales and manufacturing quality
Set up of a website and a digital asset management system.
Introduction of yearly personnel evaluations.
Clash between modern management principles and family business’ practices made both parties agree to stop the co-operation.

July 1997 – July 2000 Division Manager CPS (Commercial Printing Systems)
CPS designed, developed and sold prepress systems for the printing industry. Turnover was 35M€, 180 people in two locations, Belgium and USA.
Worldwide responsibility for R&D, Manufacturing, Sales, Marketing and Service. Full profit and loss responsibility.
Involved in the acquisition of Gerber Scientific Systems, Hartford, CT, USA in 1998. GSC was a member of Gerber Scientific, Inc and, as Barco Graphics, active in the graphic arts and PCB markets.
Introduction of FastLane New Generation, a prepress system and the Mondrian, a large format computer-to-plate machine at Drupa 2000.

January 1992 – June 1997 Division Manager ETS (Electronic Tooling Systems)
ETS designed, developed and sold CAM systems for the printed circuit board industry. Turnover was 10M€, 25 people in one location, Belgium.
Worldwide responsibility for R&D, Sales, Marketing and Service. Full profit and loss responsibility.
ETS built a highly profitable business with spin-off products of offerings in the label and packaging markets.
ETS was by far market leader in Europe, successful in Taiwan, less in the USA.
Set up of indirect sales channels worldwide, controlled by area sales managers.
Introduced a new generation CAM software system, UCAM, in 1994 and a new line of film plotters, the SilverWriter in 1997. Both products were the references in the PCB market.

May 1996 – December 1996 General Manager
Barco Graphics acquired Baasel-Scheel in April 1996. They had the CDI technology to image Digital Cyrel, a, at that time revolutionary, material from Dupont used in flexo printing in the packaging market.
Combined this responsibility with ETS division manager.
Implemented Barco reporting and evaluation structure.
Responsible for first year budget, based on a strict focus on CDI imagers. Has led to some very successful years.

Education

1990-1991 Vlerick Management School
Middle Management Program

1990 University of Leuven
Manufacturing Planning and Stock Management

1974–1978 University of Ghent
Mathematics

Skills

People manager
International business
BtoB selling
Product design and development
Manufacturing

Languages

Dutch, English, French

 beschikbaar?