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Program/Project Manager

Work Experience

Microsoft 3/98 through current
Amsterdam, The Netherlands, Microsoft Silicon Valley Campus, and EMEA Headquarters

Program Manager Microsoft EMEA Headquarters Services Operations

• Business Process Owner – aligning processes throughout the EMEA region with to-be-implemented systems, bringing homogenous processes and systems to EMEA as part of a worldwide initiative
• Alignment Sales, Sales (Services and Solutions) Opportunity, Resourcing processes
• Integration of Siebel and Changepoint processes and systems
• Production (content) Business Process Guides and Quick Reference Guides
• Capture best-of-breed systems, processes and practices for wider deployment throughout the region
• Changepoint Deployment in EMEA, facilitating communication & deployment readiness between subsidiaries and EMEA and corporate IT
• Setup and coordinate User Acceptance Criteria, Scenarios and region-wide testing, including sign-off responsibility
• Coordinate with the Services IT team to act as an escalation point for requests, prioritize those requests, make decisions, and communicate with a broader subsidiary audience on system topics.

Group Program Manager Microsoft TV Deployment Engineering and Services

• Microsoft corporate interface to EMEA showcase customers, OEMs and Services partners), including UPC, Motorola, Philips, Accenture, Imagine Broadband and others
• Advise customer, partners, OEM partners, and others in methodology of running a change program of this magnitude, especially where implementing “bleeding edge” technologies
• Successfully negotiated the only showcase worldwide where the showcase customers paid for deployment services rendered, even though “early adopters”
• Identification and awareness-building of Microsoft solutions that enable first-ever digital interactive television and web-based services offerings to EMEA showcase customers, OEMs and Services partners
• Internally to Microsoft, cull market and customer-driven requirements into real input into product planning and engineering process
• Contributor / participant in direct reports meetings with head of Microsoft TV worldwide driving division direction and monitoring processes
• Key contributor into Microsoft TV platform Market Requirements (MRD) process for European and other DVB-standardized markets
• Trade show demo coordination (EMEA showcase customers, OEMs and Services partners), including UPC, Motorola, Philips, Accenture, Imagine Broadband and others
• Manage the adaptation of MSTV platform software (client, server farm, integrated 3rd party systems) for deployment at largest European cable companies
• Manage integration of all interactive TV components into a successful deployment
• Manage team and their deliverables of a team of 19 engineers, program managers and knowledge area experts
• Manage team responsible for development of European market functionality that was not built by core Microsoft teams, successfully reintegrating this functionality back into the core product

(Interim) OEM Program Manager Microsoft TV Deployment Engineering and Services

• Guide Philips Digital Networks division through process of adapting Microsoft TV platform software to Philips’ own specific hardware
• Positioned Philips with our customer to move the from possible 2nd source supplier to lead supplier for the customer creating more than 100 million US$ in new business for them.
• Positioned Philips in customer-facing presentations featuring Philips’ strengths as general partner for Microsoft as well as Philips’ strengths specific to cable company set top boxes
• Drive adaptation of MSTV Advanced Client software onto next generation Philips set top boxes, saving (at least) 6 M US$ to Microsoft
• Coordination of Microsoft and Philips senior management (board level)
Senior Enterprise Partner Program Manager Microsoft Consulting Services

• Development and launch of revised Partner Programs in The Netherlands
• Executed first iterations of Partner Development planning engagements in The Netherlands covering top Microsoft system integration and solutions providing companies. This is now a standard services offering reusing
• Microsoft Consulting Services practice development (projects)
• On-site Partner Program Manager Compaq developing co-Go To Market programs
• On-site Enterprise Program Manager KPMG Worldwide Headquarters
• Worldwide trainer “Influencing Decision Makers”, more than 150 attendees over various sessions


CSC Computer Sciences B.V. 9/96 through 2/98
Amsterdam, The Netherlands

Competence Center
Manager Advanced Technologies Business Unit of CSC’s Dutch subsidiary.

• Financial results: from worst Business Group to best within one fiscal year, exceeding business plan in headcount growth, revenue growth, margin, employee retention, project versus hourly billable percentage
• Raising the competency levels of the Competence Center with regard to Client Server and web-based computing disciplines, in particular advanced technologies from Microsoft and Oracle
• Development formal and informal service offerings
• Selection, adaptation and business unit-wide implementation of CSC’s Career Development Model
• Periodic (formal) employee reviews according to Career Development Model best practices
• Responsible for new employee hiring process
• Project estimating and staffing
• Limited administrative responsibilities such as time reporting
(Interim) Program
Manager Centraal Boekhuis, Culemborg in The Netherlands

• Rescued datawarehouse project which provided information to Centraal Boekhuis’ customers via Web-based Extranet
• Size of datawarehouse project included the delivery of every book delivered to every book store in all of the Netherlands.
• Product definition of extranet products and services for Centraal Boekhuis
• Setup and definition Extranet architecture based on Oracle’s Webserver technologies
• Project successfully completed and is currently deployed, creating a new revenue stream for the Centraal Boekhuis, providing information to its customers that is no more than 24 hours old, allowed for mainframe retirement and eliminated the need to print the information as it was previously provided.
(Interim) Program
Manager Interpay, Utrecht in The Netherlands
• Management of the support organization (hardware and software) HP-UX, Oracle, NT
• Set-up procedures (first and second line) for handling of problems encountered with the implementation and use of the “Chipknip Beheer System” (CBS).
• Set-up the registration of events such as reported bugs/incidents, request for change in functionality or additional assistance that the support desk might provide
• Management reporting of service levels
• Definition service levels and scope of activities
• Determine technical acceptance criteria for later releases of the CBS
• Impact analysis for the implementation of a Internet-enabled, JAVA-based remote entry subsystem
• Physical database design reviews
• Functional design review CBS release 3
• Manage knowledge levels support staff – augment where necessary with training
• Set-up configuration management and configuration management best practices
• Impact analyses of Adaptive Maintenance Requests (x50)
• personally handle escalated incidents and problems
• Implement framework for a new support team
• Plan migration of CBS release 2 to CBS release 3
• Manage quality issues with software development team

GlaxoWellcome B.V. 11/91 through 8/96
Zeist, The Netherlands


Project Manager • Responsible for Sales, Sales Reporting, Commercial Account Management, Order Processing, Distribution & Logistics and Financial systems.
• Co-authored GlaxoWellcome’s International Information Technology Architecture Framework. This committee determines, dictates, publishes and reviews GlaxoWellcome’s Information Technology standards worldwide.
• Selected for and participated as a key member in a Task Force that completed detailed feasibility studies into alternatives to GlaxoWellcome B.V.’s distribution channels. The basis of the selection was ability to articulate business value and advantage that could be gained by use of information and information technologies.
• Development of Local Architecture standards, Choice of Development Tools and other Information Technology Standards Definition projects.
• Successfully managed the development and deployment of a Client-Server Commercial Sales Force application under Windows using Microsoft’s Visual Basic 4.0, Oracle version 7.2 and Watcom/SQL
• Successfully Developed and Deployed a Commercial Sales Force application under Windows in Microsoft FoxPro for Windows.
• Successfully Developed and Deployed a Client-Server, Oracle v7.0-based Personnel Information System utilizing Microsoft’s Visual Basic.
• Led Information Technology-project supporting development of GlaxoWellcome B.V.’s house-style and its implementation.


Los Angeles County Transportation Commission 1/91 through 8/91
Los Angeles, California, USA

MIS Manager • Responsible for all aspects of the Information Technology department having to do with networked computing. The department had as many as 43 individuals who were dynamically assigned to various projects.
• Co-Responsible for Standards Development and Management.
• Fully Responsible for Network Conceptualization and Design (±400 users).
• Fully Responsible for Facilities Management / Disaster Recovery Planning.
• Advised, directed and assisted all Project Managers towards successful implementation of their systems, which were written to be deployed in a network environment.
• Responsible for Training of all Help Desk and technical support staff in network-based system concepts.

Hamilton Gifts Ltd. 10/89 through 1/91
Long Beach, California, USA

MIS Manager • Responsible for all aspects of the Information Technology department
(7 persons).
• Responsible for the automation of a new 65,000 square foot warehouse in a pick-and-pack environment.
• Analysis, purchase, interfacing, and successful implementation of warehousing and logistics Information Technology solutions.
• Implemented automated invoicing of shipments and automated freight manifesting.
• Dramatically increased PC productivity through end-user training and standardization of PC software.
As Consultant (freelance) to Various Clients... 1/86 through 4/91

Consultant Yamaha Corp. - Professional / Consumer Digital Musical Instruments
Buena Park, California, USA
• New product design, evaluation, software verification and debugging of Yamaha’s line of Professional and Consumer Digital Music Instruments. These consist of synthesizers, sound modules, computers, analog mixers, digital mixers et cetera.
• Instructor - Yamaha Dealer Specialist Training Sessions. These sessions were aimed at emphasizing added value within the dealer network. Personally trained more than 400 individuals from within the dealer channel.
• Authored many (published) articles introducing new products and/or outlining innovative uses of existing products.
Consultant Harbor - University of California at Los Angeles Medical Center
Long Beach, California, USA
• Design, development and implementation of a Trauma Patient Statistics system. This system was used to track and improve the quality of care provided by this university hospital.
• Design, development and implementation of a Quality of Care Assurance system. This system integrated data from the Trauma Patient Statistics system and other systems in the hospital. The output(s) of this system were used for management and summary reporting.
Consultant Rockwell International Science Center
Thousand Oaks, California, USA
• Design, development and implementation of an Employee Expenses system deployed on both Macintosh and Intel platforms using FoxBase. This system was implemented over a network based on 3Com’s 3+Open.
Consultant Tri-Star Films
Hollywood, California, USA
• Design and programming of the first tap dance system to implement the Musical Digital Music Interface (MIDI). System is featured in the feature film \"TAP\" starring Gregory Hines and Sammy Davis Jr.

My name appears during the credits of this film.
Consultant Various Recording Artists including Madonna, Sting and Tom Scott
Hollywood, California, USA
• Custom systems design for professional studio and live concert tours

American Data Industries. 10/84 through 11/85
Irvine, California, USA

Project Manager • Analysis, design and development of a new application system for the appliance and furniture store markets. This project required a team of 12 individuals and totaled more than 10,000 man-hours.
• Staff management, requirements planning, project planning, production of division billings, reporting to senior management

Hiebert Inc. 2/84 through 10/84
Carson, California, USA

Consultant • I was responsible for successfully implemented modifications to Hiebert’s existing manufacturing package allowing support for multiple warehouse and manufacturing sites

Retail Computer Services 7/83 through 2/84
San Bernardino, California, USA

Sr. Systems Analyst • Design, code, test and implement software for system conversions

Tamas and Associates 11/81 through 6/83
Irvine, California, USA

Systems Analyst • Design, code, test, implement and document an inventory management system
• Maintenance - Payroll, Accounting, Utility Billing and Budget systems

Education

Business - Management Information Systems,
Cypress College and California State University at Fullerton
USA, 1977 - 1981

Languages

Engels, Nederlands

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