beschikbaar?

TIP: soortgelijke CVs vinden

HR Consultant

Work Experience

Apr 2002-Jun 2004 Consultant, Shell International, Den Haag Netherlands
• Shell focal point for the “Partner job project”; Increased HR community’s awareness of the project, developed publicity material and used personal influencing skills to improve processes in order to meet Shell’s membership obligations. Compiled statistics on use.
• Developed and maintained professional network relationships with corporate recruiters, external services, and international initiatives with a view to improving employment opportunities for Shell partners, including actively seeking for job opportunities within Shell.
• Coached, interviewed and provided client-focused career support to over 240 personal caseload clients globally, in the area of job search, CV presentation and interview skills, with a view to assisting client’s continuous pursuit of career interests during expatriation and upon repatriation.
• Researched, and provided up-to-date information on contacts, employment prospects and learning opportunities. Explored and evaluated new sources of information and advisory services.
• Assisted in the research, analysis and presentation of “SVA Review Policy”, recommending a significant increase in financial assistance provided for Shell spouses and a broader range of items considered eligible for assistance.
• Organised employment-networking events and made presentations on employment and study to groups of Shell partners. Represented the Spouse Employment Centre in meetings with HR and line mangers (e.g. EP new venture work shop, EP HR fair, 5th Global Outpost Conference).
• Advised Shell OU´s on the policy interpretation of the Spouse Vocational Assistance (SVA) policy, an expat benefit programme, as guardians of the policy to maintain consistency.
• Developed and conducted client satisfaction surveys to measure service quality.
• Monitored and improved Internal and external website content in line with department’s vision.
• Improved process for gathering and disseminating job vacancies to clients and reported trends.
• Contributed to the improvement of work processes and overall quality and client satisfaction.

Apr 2001-Mar2002 Product Support Analyst /, Bilingual Customer Support Technician
Symantec, Leiden / Sykes, Amsterdam Netherlands

• Analysed and rectified virus-attacks. Found strategy and solutions to mis-configurations caused by viruses and application conflict. Rebuilt customers PC environments and regenerated solid platforms for end users and corporate networks. Customer handling experience using high levels of professionalism and accuracy.
• Managed Customer Relation Accounts for MacAfee/Norton Anti Virus Consumer software products.
• Researched problem/solutions for customers, using knowledge based tools like Groupware.
• Achieved employee of the month award, responding to over 40 calls and 40 e-mails daily.
• Accountable for proactive management of customer fulfillment process and issue resolution and effective handling of unique and non-routine activities.e.g handling difficult customers.
• Responsible and accountable for effective communications internally ensuring total customer satisfaction with products and services.
• Takes independent initiative to work cross functionally on value creation or issue resolution .e.g. Translation and timely roll out of IT solutions from English to French aimed at elevating customer satisfaction.

Jan 1996 to 2001 Director / Owner, Ceejay / Bestbuy Enterprises, Douala. Cameroon
• Directed, managed and developed a staff of seven employees.
• Successfully started and manage two retail outlets, with current annual turnover of €185,000.
• Created and maintain accurate inventory database system reducing stock outs/overstocks by 20%.
• Prepared annual business and operational plans. Strategic sourcing for products locally & internationally.
• Co-ordinated logistic arrangements with freight forwarders. Implemented cost reduction strategies.

Sep 1990- July 1995 Career Counsellor, Ministry of National Education, Douala, Cameroon
• Organised and participated in “ Campus events” introducing students to the professional world.
• Developed and maintained a network of field professionals for “campus day”
• Counseled high school students relative to their tertiary educational and vocational objectives.
• Supervised testing programs for streaming students after secondary school.
• Provided remedial or corrective actions to assist students with decision-making.
• Planned and conducted an induction for new students to assist with integration into high schools.
• Prepared a training manual for on boarding of new career counselors.
• Maintained a database and profile of tertiary and vocational educational establishments.

Education

Education
• PG Diploma in Psychology and Career Counselling, University of Yaounde, Cameroon, 1990
• B.Sc Economics, University of Port Harcourt, Nigeria, 1984

Training Courses
• \"NT2. Niveau 2, Loopband Orientatie, Voorburg, 2005
• Career Counselling Core Skills Training London, 2003
• Selection interview skills /Models of guidance interviews The Hague, 2002
• Career Workshops for Partners on the Move The Hague, 2002
• A+ Software Support Skills, Network + Certficering, PC Fundamentals Leiden, 2001
• PC Architecture, Trouble shooting, OS Win 9x,Customer handling Amsterdam, 2001

Skills

Computer Skills and Other Interests
• MS Word, Excel, PowerPoint, Exchange, Outlook, Access, Siebel and database systems.
• Coordinator of the African Ladies Association in Netherlands during 2000. Lector at Church.

Languages

Languages Fluent in English and French. Intermediate Dutch. Speak 4 African Dialects.

Other

Professional Associations
Professional member of the Society for Human Resource Management (SHRM)

 beschikbaar?