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Interim manager

Work Experience

Summary

·Very experienced General Manager with particular expertise in Customer Engagement and Customer Service.
·Strong organisational and change management skills; able to take an empathetic stance when dealing with people.
·Enjoys being part of a team; able to balance this with working on his own in a self-disciplined and organised manner.

Key Career Achievements

·Managed major branch consolidation and organisational restructuring, and increased productivity per head from £160K to £193K.
·Doubled EBIT in two years, with same turnover, by implementing effective front-end-sales and project management risk management processes.
·Successfully integrated and restructured service teams from four acquisitions, resulting in reduced overhead costs and improved utilisation.
·Established company providing Interim Management and Management Consultancy services.

Career History

2002 to date
Consulting Limited, providing Interim Management & Management Consultancy.

November 2003 to January 2004· 2-month Interim Management assignment as Sales & Marketing Manager for the UK division of the company detailed below (January to May 2003).
·Purpose: - To introduce the new sales organisation structure, allocate accounts to account managers and business development teams, ensure team focus on maximising Q4 orders, and recruit key members of the team.
·Solutions sold were Refrigeration & Air Conditioning, Networks (cabling, voice and data), Facilities (Building Systems, Fire and Security) and New Construction.
·Quarter 4 sales target of £12.7M and a sales, marketing and support team of 41 staff.

January to May 2003
·5-month Interim Management assignment as Service Manager for the UK division of an international company providing products and services to the Aerospace Industry, and Automation & Control Solutions, Transportation & Power Systems, and Speciality Materials.
·Implementation of the companies Service Capacity Initiative, designed to improve productivity, efficiency and effectiveness.
·Managed £20M turnover and 180 employees providing Mechanical & Electrical, Fire & Security and Building Management Systems services and support. Improved GM from 21% to 27%

1984 - 2002

ABB Manuf.& Consumer Ind., Milton Keynes.2001 - 2002

Vice President, Customer Support. (Robotics)
·Increased contract revenues by 15%.
·Reduced overdue contract renewals from £408K to £40K within 5 months.
·Reduced aged debt from £525K to £310K in 5 months.
·Managed £6.2M turnover and 34 employees.

ABB Automation Ltd., Stevenage 2000 – 2001

Director, Customer Support (Automation Systems, Drives, Motors, Instrumentation, Robotics)
·Restructured the organisation, reducing office locations and administrative overheads, and increasing productivity per head from £160K to £193K.
·Selected and implemented a service management system.
·Managed £52M turnover and 269 employees.

ABB Flexible Automation, Milton Keynes 1998 – 2000

General Manager (Robotics)
·Implemented front-end-sales and project management processes to better manage risk and improve overall gross margin.
·Doubled EBIT within two years and with same order volume.
·Managed £20M turnover and 140 employees.

ABB ProCon Ltd., Derby 1997 - 1998

Management Consultant
·Facilitated business process improvements in several companies in UK, Europe and Poland.
·Utilised Goal Directed Management as the main platform for driving culture and behaviour change.
·Implemented Activity Based Costing in several ABB companies.

ABB Industrial Systems Ltd., Stevenage 1982 - 1997

Manager, Field Service. (Automation Systems)
·Successfully integrated four service divisions from companies acquired by ABB.
·Re-structured the service division, reducing overhead costs and improving engineer utilisation through cross-skilling.
·Achieved ISO9001 accreditation.
·Selected and implemented a service management system.
·Managed £6M turnover and 69 employees.

Early Career

Various companies, UK & Overseas 1964 – 1982(Automation Systems, Instrumentation)

·Most of my early career has been as a manager of service operations, including business development and sales.
·9 years working in Holland at an oil refinery, managing a team of 44 ex-patriots in the maintenance of computer and process control systems and instrumentation.
·Mechanical engineering apprenticeship.

Education

Education

Ashridge Management College 1995
·General Management Development Programme.

Open University 1988
·B.A. Degree in Computing, Mathematical Modelling, Telecommunications, Electronics and Control Engineering.

Middlesbrough Polytechnic. 1972
·O.N.C. in Electrical Engineering.

Sunderland Polytechnic. 1969
·H.N.C. in Mechanical Engineering.

Skills

Business
- Strategic Planning (3 and 5-year), monitoring and action taking.
- Mergers & Acquisitions due diligence.
- General Management- Service Management.
- Sales Management

Financial
- Investment planning and decision making.
- Budget planning and control.
- Forecasting.
- Profit and loss reporting and accountability.

Commercial
- Tendering.
- Contract quoting, negotiation and vetting.
- Negotiating terms and prices from other vendors.

People Skills
- Interviewing for the purpose of recruitment.
- Performance appraisal.
- Advising and counselling.
- Client management.
- Team leading.
- Managing managers.
- Presentations to clients, internal departments, staff and the executive.
- Seminar presentations and exhibitions.

Systems & Processes

- Business process mapping using techniques such as IDEF modelling.
- Problem solving using tools & techniques such as Problem Refraining, Brainstorming, Nominal Group Technique, etc.
- Identifying training needs.
- Identifying trends, needs and aspirations of customers.
- Selection and implementation of Service Management

Systems.
- Monitoring contractual performances.
- Activity scheduling.
- BS 5750, ISO 9000, ISO 1400.
- Continuous improvement planning.
- Customer Satisfaction monitoring and action planning.

Technical
- IT Literate in Internet, Microsoft Office, Word, Excel, and Power Point.
- Knowledge of analogue and digital electronics.
- Knowledge of Process Control and Control Systems.

Languages

English
Dutch

Other

Professional Membership

·Member of the Chartered Institute of Management.
·Member of the Association of Field Service Managers International.

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