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General Manager

Work Experience

GENERAL MANAGER (January 2001 - present)
Apple Park Hotel: 166 rooms, banqueting facilities 600 pax, 40 staff, € 4 million turnover
Hotel Derlon Maastricht: 44 rooms, 3 F&B outlets, 30 staff, € 2,5 million turnover

Co-ordinated room renovation
Increased Sales and GOP
Increased market share by revenue
While increasing guest satisfaction, reduced labour cost
Developed and implemented Business Balanced Score Card
Coordinated merger with 3rd hotel


CONSULTANT, INTERNATIONAL, ROTTERDAM (July 1999 - December 2000)
Training & Consultancy, Hotel Pre-Opening, Mystery Guest Programme, Executive Recruitment
Assisted in new office set-up and preparation of international expansion and franchising
Prepared and executed Corporate Sales and Marketing Plan
Negotiated with formal and informal investors
Trained Executive Recruitment Consultants

External projects in the capacity of General Manager
1. Hotel Victoria, Rosas, Spain: 4-star, 225 rooms, 80 staff
2. Hotel Le Beauvallon, St Tropez, France, 5-star deluxe, 74 rooms, 95 staff, private Beach Club
3. Los Jameos Playa, Lanzarote, Spain, 4-star deluxe, 530 rooms, 250 staff, Euro 20 m. turnover

Responsibilities and tasks
Conducted a comprehensive and detailed audit on the professional standards and quality of all departments, including an assessment on all HODs
Identified and rectified areas of concern, relating to standards and quality
Identified direction and positioning of hotels; delivered an overall recommendation, including policies and procedures of the hotel operations to arrive at the hotel's goals.


CORPORATE PROJECT MANAGER, IRM, TENERIFE, SPAIN (September 97 - June 1999)
4 resorts, 1000+ apartments, 400+ staff, 14 Food & Beverage outlets, 2 convenience stores

Developed and implemented:
Operating standards, policies & procedures
Quality Evaluation & Assurance Programmes
Sales & Marketing Programmes
Corporate Branding Programme
Senior Management Evaluation System
Young Executive Programme
Centralisation of the Purchasing Department and saving >2% of annual purchasing
Up-grading Programme of 318 units


F&B DIRECTOR, HOLIDAY INN STUTTGART, GERMANY (November 96 - February 97)
325 rooms, 750 pax banqueting facilities, 3 F&B outlets, 3 HODs, 40 staff, Euro 5 million turnover
Upgraded hotel from 3-star to 4-star Core Brand
Developed new F&B concepts, procedures, annual budgets and action plans


GENERAL MANAGER, TIWI SEA CASTLES, MOMBASA, KENYA (October 95 - August 96)
70 beds, 6 self-service cottages, 3 F&B outlets, 7 HODs, 60 staff, Euro 1million turnover
Set-up Sales & Marketing and implemented operational concepts and standards
Increased occupancy by 9% and sales by 185%


F&B DIRECTOR, HOLIDAY INN WEIMAR, GERMANY (January 95 - September 95)
164 rooms, 400 pax banqueting, 3 F&B outlets, 3 HODs, 25 staff, Euro 2.5 million turnover
Planned and executed pre-opening in particular the set-up of the F&B department
Planned hotel Sales & Marketing Plan


LANGUAGE ABILITIES
Fluent in: Dutch, English, German, French and Spanish

EDUCATION
HOTEL SCHOOL THE HAGUE, (91 - 95)
Major in Marketing

PROFESSIONAL MEMBERSHIPS
Member of:
Employer's Society, Limburg
Hotels Sales and Marketing International Association
Secretary of the 4 and 5-star Maastricht Hotel Society
Hotel school The Hague Alumni Society
Hotel & Catering International Management Association
Alumni Association of Internationally Recognised Hotel schools

Education

Hogere Hotelschool Den Haag

Skills

A multilingual Executive, managing up to 250 staff, budgets up to €20million with experience in international hospitality management, project management and consultancy, multi-property management, and pre-opening management

KEY SKILLS
1. Able to create a positive, constructive team environment, which pays back in bottom results
2. Result orientated leader, who is motivated by creative problem solving and achieving goals and objectives
3. International managerial experience in quality and bottom-line improvement projects, by implementing staff incentive programmes, standards & procedures in a multi-unit environment
4. Strong positive and analytic leadership qualities, with a helicopter view, which are based on solid management systems and accountability

Languages

Fluent in: Dutch, English, German, French and Spanish

Other

As you can take from the attached c.v. I have held several Senior Management positions, particularly in the international Hospitality Industry. I am sure the required skills are also sought after in other industries, especially in the fields of Marketing, Purchasing, Quality and Project Management.

In my last few positions my responsibilities have included the daily mangement of multiple hotels, the identification of training and development needs and implementing appropriate strategies and action plans in support of the corporate objectives. This resulted in:
operational and marketing audits
performance and quality reviews
the re-structuring of operational processes
the implementation of new policies and consequently
the development of business, management and staff

My personal strengths include general business and people management, motivating and coaching skills, enthusiasm, flexibility, a solid knowledge and mastery of operational analysis, planning, co-ordinating and strategic thinking, as well as a sound understanding of people and cultural sensitivity.

In addition to this, I speak 5 European languages to a very high degree of fluency. My perseverance, a dynamic approach to work and the ability to work effectively as an individual within a team, has helped me to evaluate and successfully achieve my personal and professional goals and objectives. These skills have been critically important to my development within the positions I have held.

This letter and c.v. provide only the basis of my career achievements and I would be pleased to discuss these at your convenience.

I look forward to hearing from you shortly.

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