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Programme manager

Work Experience

Recent working experience:
Designing an Operations Support System for a start-up ADSL provider. This included process design, Cots selection and implementation of the Network Inventory System.
An audit of a deployment process (including glass fibre cable registration of a telecommunication company. This investigation resulted in many suggestions for improvement.
The preparation of a data migration, to enable entering data into a new network administration system for the connections of a telecommunication company. This system is based on ITU (International Telecom Union) standards.
Developing a change strategy and programme management to implement and professionalize a service support unit (six departments in a computing centre). Utilizing this approach for the organization design with a special focus on making the culture changes firm and lasting.
Guiding the board of directors of a container shipment company regarding the ICT strategy for their primary processes.
A project management audit, for a project to set up a call centre for an airline company.
Advising a telecommunications company in setting up a new E-commerce service. This involved impact analysis (including risk assessment), development of an implementation strategy and project management.
Programme management in a program for professionalizing the billing process for a telecommunications company. Target of this program was to increase customer satisfaction. A main pillar for this program was implementation of customer teams for billing.
Professionalizing an ICT advice unit of a telecommunication company. Goal was to integrate different disciplines in the fields of organization, information technology and telecommunication.
Planning of information in the “new style” (focused on strong interaction of all involved parties). This also involved setting up an organization for the information system for a mobile telephony company.
Setting up the IT strategy for the billing of a packet switched network operator.
Requirements management regarding a new billing system for a telecommunication company.
International program management for development and implementation of a product-portfolio database, for a telecommunication company and its international partners (CH, S). Main issues were shortening the time to market and a better service to the front office. An innovative approach (implementation of flexible database-technology) was a part of this job.
Interim management of the department Processes and IT within a telecommunications company. The interim management was focused on professionalizing and integration of advice disciplines in the area of (administrative) organization and ICT.

Career:
Independent management consultant since April 1st of 1999.
Principal consultant; ICT consultancy unit KPN Telecom (8/97-4/99).
Senior business consultant / (international) program manager; IT unit KPN Telecom (7/93-8/97).
Senior consultant organization and information / interim manager; CAP Gemini Pandata (1/88-7/93).
Consultant information and automation CAP Gemini (1/86-1/88).
Manager system development / information manager; Ver. Ziekenfondsen (5/80-1/86).
System development / information analyst; Rijks Computercentrum (9/76-4/80).
Database manager; Sales office Kalkzandsteenindustrie (7/75-9/76).
Business economical staff / group leader; Chemische Fabriek Naarden (3/69-9/73).
Operational worker; several companies (11/66-3/69).

Education

Relevant education and training:
Master of Business Telecom (MBT); TopTech Studies TU Delft (ongoing).
Interim Management & Organisational Change; Sioo, the Inter-university Centre for Development in Organisation and Change Management.
Critical Chain Project Management; Procap / Goldratt Institute.
Introduction Core Qualities; Kernkonsult.
Forming strategy as a research process; Sioo, the Inter-university Centre for Development in Organisation and Change Management.
Quality Management; Institution of Scientific Education Twente (SWOT).
Goal-directed Project Management; Coopers & Lybrands.
Consultancy; Galan & Voigt.
ICT and Organisational Change; Sioo, the Inter-university Centre for Development in Organisation and Change Management.
Consultancy Skills; Postgraduate Management Science (PAOBB).
Bachelor Business Administration; Post HBO Course Business Administration Utrecht.
Information Science; HBO Dutch Academy for Informatics (NOVI).
Additional professional education and training in the field of ICT, communication, logistics, project management, information management and quality management.

Skills

Core qualities of Hans de Groot are:

· Outspoken
· Focused on result
· Pioneering / creative
· Humour

Languages

English
German
Dutch

Other

Memberships and codes of conduct:

. Union of Registered Information Scientists (VRI)
. Project Management Institute (PMI)
. Union of Independent Organization Advisors (ZOA)

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