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Fleet Manager

Work Experience

Personal Profile

A senior manager with extensive experience in many areas of British Airways. Management skills gained in the UK and overseas and therefore skilled in working across cultures and within unionised environments. Strong team player keen to support corporate values/objectives but also prepared to challenge in the pursuit of the optimum solution.
Passionate about customer service and its value to any organisation. A creative and energetic individual who enjoys working across a wide business spectrum.

Career Summary

British Airways Plc

CABIN SERVICES MANAGER - EURO OPERATIONS GATWICK Aug. 96 – March 2000

Role Responsible for one thousand cabin crew operating on 36 aircraft based at Gatwick, and for the development of a team capable of directing & delivering superb customer service aligned to BA’s vision. Working closely with ground based customer service groups and catering suppliers.

Challenges Managing an expansion programme that doubled the work force within the period of one year. Constantly challenging and transforming attitudes and processes to meet the needs of a rapidly changing market place. Managing to a £23 million budget.

ENGINEERING COMMERCIAL ACCOUNT MANAGER - EUROPE April 95 - Aug. 96

Role Managing a portfolio of customer accounts, raising contracts and ensuring financial viability of each account.


Challenges Developing a strong team within a new Engineering Commercial organisation.
Coaching and developing new employees, enabling them to achieve their own individual successes. Selling engineering services into a highly competitive world-wide market.


ENGINEERING COMMERCIAL MANAGER April 93 - March 95

Role Managing the BA/Customer interface via a team of account managers. Responsible for commercial considerations with all customer contracts, ensuring financial returns were realised against contractual obligations. Managing service recovery when needed.

Challenges Established the role of the ‘Account Manager’ as a permanent and recognised position from which the future commercial organisation took its lead.

Establishing a Customer Service culture within British Airways Engineering.



AIRCRAFT MAINTENANCE MANAGER July 1991 -March 93

Role Responsible for one of the two major maintenance hangars located at LHR for B747 aircraft. Accountable for manpower resources, training, budget monitoring and all facilities located within area to ensure on time completion of checks,

Challenges Project managing the B747 passenger video installation, ensuring implementation was planned effectively and practical technical specifications reduced the down time and man-hours to a minimum.

Project manager of a 5 month major maintenance input for a privately owned Middle Eastern executive B747. Involved planning and co-ordinating activities of many BA internal departments, contract negotiations with external suppliers. Value of project in excess of £4M.


REGIONAL ENGINEERING MANAGER MID/SOUTH ENGLAND & IRELAND 1986 - 1991

Role Based in Birmingham, responsible for all Engineering / Technical Operations at Birmingham, Belfast, Jersey, Cardiff, Coventry, East Midlands, Dublin, Cork and Shannon.

Prime area of responsibility was providing safe, punctual aircraft ( 13 ) to the Birmingham Regional Business Unit. Financially accountable for the two million pound annual engineering budget. Manpower budget of over 100 staff.

Challenges A member of the Birmingham Board of Management with collective responsibility for the operation and financial success of the business.

Expanding the maintenance capability of the Birmingham engineering unit by 100% over a period of 3 years by reorganising staff structure/shift systems, refurbishing the hangar, building a new engineering control unit and implementing a major ground equipment replacement programme. Involved in the specification and design of the new Euro Hub terminal at Birmingham.



STATION MAINTENANCE MANAGER AMMAN/ SINGAPORE 1980 - 1986

Role Managed the day to day Engineering operation. Duties included the engineering and certification of B747,L1011,B707 & SVC10 aircraft, raising of the local engineering budget and establishing a cost-effective operation. Providing direct customer service support when appropriate.


RELIEF OVERSEAS ENGINEER 1972 - 1980

APPRENTICE/AIRCRAFT ENGINEERING TRADESMAN 1965 – 1972


PERSONAL DETAILS

Date of Birth 14 May 1949
Marital Status Divorced

Interests Sailing/Spending time with friends and family/entertaining/exploring different countries and their cultures.

Education

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