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Projectleider / projectmanager

Work Experience

10-2004 / 11-2004 Interpolis Concern-ICT.
The department of Application Hosting intended to outsource the hosting of several applications. I was responsible for carrying out an analysis of the Rabofacet company, a potential partner. Carried out a quick scan of the business processes to assess the level of maturity (ITSCMM).
08-2004 / 09-2004 PIEN B.V.
Carried out a customer satisfaction survey for PIEN B.V.
11-2003 / 06-2004 Projectleider Stratech CVS for SALTO reïntegratie.
Projectmanager for the implementation of a new client tracking system. This project consisted of five projectarea’s: infrastructure, functional, conversion, testing and training.
10-2003 / 11-2003 PIEN B.V. De Meern.
Analysed the company’s processes and made a project proposition for reducing the fall out of messages.
06-2003 / 07-2003 Hogeschool Inholland, The Hague. Developed a standard project management methodology for projects with a budget exceeding €250.000,-
04-2003 / 07-2003 Commit, De Meern. Implementation manager responsible for the communication during the rollout of the Interpolis Network Infrastructure at Commit. This concerned the migration (Windows 98 to Windows XP) of 1200 workplaces divided over 27 locations in The Netherlands. The implementation was carried out in three weeks time.
03-2003 / 07-2003 Commit, De Meern. Analysed several processes dealing with scenario’s to diagnose and treat the employees of customers in order to make them return back to work as fast as possible.
07-2002 / 08-2002 Municipality of Zaanstad, project manager, carried out a study into the cause of differences in employeedata, which appeared in several applications.
07-2002 / 08-2002 Municipality of Zaanstad, project manager, carried out a feasability study for a pilot, relating to workflow management.


06-1998 / 06-2002 Business Consultant for Getronics Consulting (formerly know as Business Management Group b.v., Intercai b.v. and Synergy b.v.). Carried out the following projects for this company:

06-2002 / 06-2002 Municipality of Zaanstad, project manager business processes. Co-ordinated and facilitated the definition, development and description of a large number of business processes relating to their Multi Channel Front Office: Internet, phone (call centre), personal (desk) and post/fax.
02-1999 / 04-2001 KPN Telecom OTN, productmanager, restuctured the KPN broadband portfolio making standardisation possible resulting in reduced productdelvelopment times (from 2.5 years to 2.5 months for certain products) Developed a webtraining for employees for better understanding of KPN’s broadband portfolio and their techniques (SDH, DWDM and ATM).
01-1999 / 04-2001 Business Management Group B.V., project manager for the development of an internetsite for this company. Co-ordinated between: designteam, developmentteam and organisation.
12-1998 / 01-1999 Shell international, exploration and production, data analist. Participated in functional design stage of a project which goal was to develop a new software system to support global projectteams. Held interviews and analysed results.
07-1998 / 12-1998 KPN Telecom OVN, procesdesigner/ implementation manager. Developed and implemented product delivery processes.
06-1998 /07-1998 Ericsson, implementation manager. Developed and implemented a customer service tool in which complaints and questions could be logged making managementreporting possible.

Practicals

07-1997 / 09-1997 Royal Haskoning consulting engineers and architects, student. Wrote a thesis relating to the international tax legislation issues concerning Haskonings’ consultants.
03-1996 / 09-1996 Tricot Industrie Grave, student. Practical half year, wrote procedure manual to the ISO9002 guidelines.
08-1995 / 12-1995 P.G.Doors Zimbabwe, student. Carried out an efficiency-analysis on the routing of the hardboard-door manufacturer. Also carried out a customersatifaction survey.

Education

08-1996 / 12-1997 General Management, Nijenrode University, Breukelen, diploma: yes
08-1991 / 12-1995 Industrial engineering, Hogeschool Midden Brabant, Tilburg, diploma: yes
08-1988 / 06-1991 VWO, Canisius College Mater Dei, Nijmegen, diploma: yes
08-1983 / 06-1998 HAVO, Notre Dame des Anges, Ubbergen, diploma: yes

Skills

•Business engineering, Getronics Consulting, Utrecht.
•Electronic Business, Nijenrode University, Breukelen.
•Project management, Getronics Consulting, Utrecht.
•Frontpage, Getronics Consulting, Utrecht.
•Commercial skills, Getronics Consulting, Utrecht.

Languages

Dutch, English, French, German

Other

Specialisms
•Telecommunication (fixed leased lines)
•(Technical) product management
•Implementation management
•Internet-Intranet-Extranet-e-business
•Marketing/Market development
•Networks (SDH, ATM, DWDM)
•Product management
•Project management

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