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Customer Service Representative

Work Experience

JAN/03-OCT/03
Collections Representative – Manitoba Telecom Services
Duties included owning and solving customer faults, negotiating payment arrangements with residential and business customers for overdue accounts. Quality monitoring, average handling time, schedule adherence, customer service and data input were calculated on a weekly and monthly basis.


EMPLOYMENT (continued)

NOV/02-JAN/03
Customer Service Representative – Fineline Comms.
Duties included providing excellent customer service, answering questions over the phone to various clients and data input such as mailing information and monetary transactions.

APR/97-JUN/02
Health Care Aide - Manitoba Homecare
Duties included giving personal care to clients in their homes.

NOV/95-MAR/97
Developmental Services Worker - Luther Group Home
Duties included caring for mentally handicapped seniors in their home.

APR/95-DEC/95
Retail Sales/Customer Service Representative - A.O.V.
Duties included customer service, computer and cash handling and selling of products.

NOV/94-APR/95
Girl Friday/Product Demonstrator - Retail Merchandising
Resources
Duties included general office duties and demonstrating food products in grocery stores.

Education

Mar2004-Present
Albeda College - Dutch NT2 course
AUG-OCT/02
EPC computer course – Microsoft Word, Excel, PowerPoint
JUL-OCT/99
Misericordia College of Health and Family – Health Care Aide Program
SEP/95-JUN/96
Red River Community College – Developmental Services Worker Program
NOV/94-NOV/95
Robertson College – Travel Counselling Program
SEP/90-JUN/93
Garden City Collegiate – French Immersion Diploma

Skills

Typing speed of 50 wpm, good knowledge of French, native English speaker, excellent personal skills, well educated, fast learner, and highly motivated.

Languages

Reading, writing and speaking at a basic level Dutch, advanced level French and native level English.

Other

BIRTHDAY: March 18, 1975
NATIONALITY: Canadian
RESIDENCY: Rotterdam
HOBBIES: My 3 cats and 1 dog, reviewing films, reading and computer time.

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