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Manager SCM / Logistics & Customer Service

Work Experience

As from 09-01-03 Management & Business Suport.

Interim jobs:
03-01-05 / present Supply Chain Manager @ mail-order-firm

Business in numbers: 5000 parcels a day outgoing is about (in weekly figures) 100 purchase orders, 15000 inkoming article positions = 120.000 pieces
Span of control: 3 direct, 25 indirect

Main responsibilities: Purchase, Incoming Goods, Warehousemanagement.

Goals: Reduce "Warte Produkt" (stock-out management), implementation of Axapta, optimizing marge, professionalising department SCM, reducing throughput-time


01-06-04 / dec 2004 Account Manager IT Solutions

Main responsibilities: New projects & project support

09-01-03 / 12/31/2003 Manager Logistics

Main responsibilities: dismanteling & moving Logistic department.

Span of control: 10 p.

Other projects: several regarding quality, effectiveness and efficiency. INK-Light, Management Support

Payroll jobs:

07-01-2000/ 08-30-2003: Importer of watches
Function: Manager Logistics & Customer Service (member of Management Team

Task: Responsible Department Logistics and Customer Service. Span of control: 3 persons direct, 25 people
indirect.

Task & functions Logistics department: Delivery of watches to retailers and B2B
Daily: Order picking, quality control, invoicing, shipping of 30.000 orders / parcels a year, incoming goods, mailings, problem solving, return goods & credit invoicing.

Furthermore: Rolling inventory counts, year inventory count, project improvements, complaints, reports/ statistics, strategy & policy department, creating KPI ‘s en SLA ‘s, budget & costs control, fine-tuning with customers, suppliers and DC, Customs, HRM of department, projects, etc.

Tasks and functions Customer Service department (After Sales): Supply spare parts to the retailers and repairs of watches in own atelier.

Daily: Spare parts: Call Centre (9p), order input, order picking, quality control, invoicing, shipping of 40.000 orders / parcels a year with spare parts, incoming goods, mailings, problem solving, return goods & credit invoicing, ordering spare parts at the factory, etc.

Repair atelier: 25.000 repairs (9p). Including whole administration from entry registration, quotations, follow of repair status according to SLA ’s, invoicing, etc.

Furthermore: Rolling inventory counts, year inventory count, project improvements, complaints, reports/ statistics, strategy & policy department, creating KPI ‘s en SLA ‘s, budget & costs control, communication with customers (B2B and private persons), suppliers and DC, Customs, HRM of department, projects, training and coaching on the job, etc.


01-01-1999/ 06-30-2000: Paper industry
Function: Manager Internal Office (member of the Management Team)
Task: Responsible for the Internal Office. Span of control: 6 people direct, 27 people indirect

Internal Office is responsible for adequate calculation, purchasing, production planning, expedition, planning pre-production departments, stock. This department manages the complete organization excluding Sales.

Additional is the Manager Internal Office responsible in case of holidays for the production, which adds an additional 40 people to the span of control during 2 months a year.

Education

1996/2001: College (Fontys at Eindhoven), Business Management (part-time), mayor Commercial 1986/1990: Technical school (MTS), mayor chemical industry, graduated 1990, Roermond
1982/1986: Higher General Secondary Education, Roermond

Courses: Effective Management, 2001 ;
Coaching, 2001;
Working in projects, 2002.

Skills

* Helicopter view, a generalist, knowledge of all business processes;
* Well known with ERP software (SAP, ISAH 7, Concorde, Accountview, Navision, Axapta) and other software like MS Office, Corel, Lotus Notes;
* Known with stock management;
* Known with quality systems, among which ISO, EFQM, ITIL and Balanced Score Card;
* Knowledge of figures; statistic and economic;
* Personal attitude focussed on optimization, innovation, effectiveness and efficiency;
* Internal and external focus;
* Commercial attitude and feeling, also technical schooled;
* Flexible, conscientious, creative
* Computer and software skills: excellent

Languages

Dutch, native speaking and writing
English, 80% speaking and writing (on a scale 0-100%)
German, 80% speaking and writing (on a scale 0-100%)

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