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IT Manager/Project Manager

Work Experience

Robert Half International: IT Services Manager International Zone (IZ) from June ’05 till July ‘06
Via RHI Interim Management
Achievements:
• Put Project Support Group back on the map and gave back the necessary credibility to the role of Project Manager.
• Program Management IT related projects.
• Individual coaching of team members resulting in a visible performance increase.
• Daily management of the project managers’ team.
• Streamlining of project reporting.
• Streamlining of the Office Projects to a standard template (all projects were delivered on time, in budget meeting the requirements).
• Support to the IT Director IZ regarding organisation, processes (ITIL), job roles and people.
• Web Strategic Roadmap for IZ.
• Implementation of ‘demand management’ for change requests related to the Web environment.
• Streamlining of supplier management
• Local point of contact for the IT group working out of Continental Europe and be the mediator in case of conflict with the UK based team.

Wolters Kluwer Belgium: Data Cleansing/Conversion Coordinator SAP from Mar ’04 till Apr ‘05
Achievements:
• Project management of data cleansing activities (identification of problems, actions, follow up) at business side to get the data at legacy side in the best possible condition before the upload to SAP/R3.
• Project management of the SAP data conversions/uploads covering:
• Functional specs
• Development extract and conversion applications at legacy side
• Development upload programs at SAP/R3 side
• Load sequence
• Data upload in SAP/R3 in line with the acceptance criteria.



Shurgard Self Storage: IS Sr. Development Manager from Jul ’03 till Feb ‘04
Via IBM Consulting – Solution for Management
Achievements:
· Took full ownership of the delivery of software solutions according to business requirements within agreed deadlines and budget. Lead technically and/or hierarchically team members to successful delivery.
· Architected the application stack of Shurgard, ensuring total visibility on the business and coherence of data across the board. This included Data model design and maintenance, interfaces design and maintenances, reporting design and maintenance.
· Prepared projects proposals on the basis of cost/benefit justification, interacting with customers, and develop projects across functional and geographical lines
· Planned, coordinated, controlled the full lifecycle development of systems and/or projects across functional and geographical lines and reviewed progress regularly with customers and own management.
· Worked with support and operation in view of ensuring applications supportability, operability, performance and availability. This includes the classical IT processes: change, release, incident.
· Ensured that the development organization provides specialist support on internal Shurgard applications when required.
· Managed the development budget of +/- 280K € for 2003 and +/- 900K € for 2004
· Build a development team from scratch and coached employees in their day-to-day activities

SN Brussels Airlines: IT Contract Manager from Feb’03 till Jun ‘03
via KPMG – Interim Management
Achievements:
· Renegotiation of IT contracts and license agreements to guarantee a continued service for the ‘after Atraxis’ period

Wolters Kluwer België: Outsourcing Manager from Sep’02 till Jan ‘03
via KPMG – Interim Management
Achievements:
· Identified the Service Levels and wrote the RFP
· Managed RFP process meeting deadlines on time resulting in 2 candidates (preferred + runner up)
· Delivered a business case that is positive from year one combining a 5% cost saving over 3 year with a decrease of social passive and services being based on agreed service levels.
KnaufAlcopor: Interim IT Operations Manager from Jan ’02 till July ‘02
via PWC Consulting – Solution for Management
Achievements:
• Implementation of a fully outsourced IT Service Organisation from scratch.
• Integration of the different IT Service Providers (Data center, Helpdesk, WAN provider, EDI, SAP support)
• Supplier and SLA management
• Remote Access solution: RFP and project management implementation
• Daily operations: follow up and escalation of trouble tickets

Proximus: Interim area manager & consultant from July ’00 till December ‘01

Achievements:
• Interim Management Data Center Operations
• Bulk Print Services:
Put a formal SLA in place with existing supplier (design of SLA & project management of the implementation)
Identified and realised a saving of 1.7 million € /pa on OPEX (54% saving).
RFQ for the selection of a 2nd supplier
• IT Help Desk Synergy project between Proximus and Belgacom (project management + design scorecards).
• Performance Management white book for IT Data Center Operations using the Rummler-Brache methodology.
• Management assistance: departmental budget (+/- 50 million €); reporting structures; coaching & sounding board.

BT Belgium: IT Manager from November ’98 till Feb ’00 (pay roll)

Achievements:
• IS business alignment, strategy & architecture for BT Belgium’s domestic telco activities
• E-Commerce: Telco survival kit covering business needs, processes and systems
• Clarify implementation to support service provisioning and fault management
• Oracle Financials implementation
• Umbrella Network Management System : Netcool from Micromuse
• Network Inventory System : Smallworld
• Document Management System : SeaSoft
• IS Program management
• Customer Billing : Hansen HUB for domestic cutomers
• Enterprise Application Integration : Crossworlds, Active X, Neon (pilot started with Active X)
• Relaunch public website & extranet for key accounts; launch extranet for indirect channels

Bopack: IS manager from October ‘96 till October ’98 (pay roll)

Achievements:
• IT strategy and business alignment
• Reorganisation plan for the Labels Division based on BPR exercise.
• IT tools selection and company wide implementation of NT Server (phase out Novell Netware), MS Office, MS Exchange, Faxination and inter/intranet integration
• Price offering module for the Labels Division based on contribution and ABC concepts
• SMART/PC sales force automation and marketing software for the Systems Division
• 100 Mb switched network infrastructure
• Dimasys: package selection and implementation of ERP package for the Systems Division
• Bopack web site
• Order entry, order tracking, EDI integration and e-commerce for the Labels Division.

In brief:

Company Role Period Achievement
AC Nielsen Analyst int’l MIS 08/94 – 10/96 Project management and IT Management coordination centre
AT&T Europe System Administrator
consultant 06/93 – 08/93 Network and telecom facilities management
Tecos/Caiman Analyst/Programmer 08/90 – 09/91
freelance 91/92 Start to end project responsibility for textile automation projects

Education

• MBA - Edinburgh Business School – Heriot-Watt University
• Master in Information Technology – Vrije Universiteit Brussel
• Information Systems Bachelor Degree (Graduate) – S.I.V.E.H.O. Antwerpen
• 1st year candidate in Commerce – Handels Hogeschool Antwerpen
• Business Economics – University of Antwerp Management School
• Business Process Reengineering – University of Antwerp Management School
• Senior Project Management – MCE Brussels
• Change Management – BT UK
• Performance Management – BT UK

Skills

Background and keywords: IT management: from strategy to implementation; IT Performance Management & Improvement; Outsourcing & SLA; international business environment; ERP; CRM; EAI, E-Commerce; internal consulting

Languages

Dutch: mother tongue

French English German
Understanding Proficient Proficient Good
Spoken Proficient Proficient Basic
Written Good Proficient Basic

Other

Methodology & Framework:
• PMI, Prince2 (project management)
• ITIL (service organisation/management)
• Sarbanes – Oxley (SOX of SARBOX), COBIT (governance framework)

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