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Event and Project Management

Work Experience

Jan. 2006 - March 2009 TICKETCORNER AG
Strategic projects and Key Account Management: Zürich / Lausanne, Switzerland
- Responsible for key projects (coordination /communication of internal and external teams) considered strategic vis-à-vis: revenues or international stature e.g. Handball World Championships 2007 (DE); Ice Hockey World Championship 2009 (CH)
- Collaboration with 3 country Sales Teams for strategic tender proposals e.g. UEFA Euro2008
- Management for short and long term perspectives of the Key Account « Infront Sport and Media AG». Responsible for opportunities to « up-and cross sell» e.g. up-sell for the fulfillment and distribution of 30’000 packages for the IAAF world Championships 2009. Result: business concept and the creation of an new internal department « Ticketcorner Hospitality & Group Sales »
- Product Committee member: development of future products inline w/ client needs and corporate strategic goals
- Team member for the reconfiguration of the new « WebShop », and the request analysis for the new CRM (B2B et B2C) system
- Creation of the « VIP Memberclub » with the objective to retain existing clients and attract new clientele

Nov. 2001 - Dec. 2005 B+R EVENT AG: various projects
Project Manager
- Global project management duties with single project budgetary responsibilities of up to CHF 10’000’000; liaison and key account management duties; artistic programming; local and international marketing / communication research and planning; resource provision and contracting.
- E.g. «Visitor Management and Ticketing concept» for Shanghai Expo 2010; «Visitor Management Portfolio» Expo.02, Swiss National Exposition: Neuchâtel, Switzerland

Since 2001 ROYAL ROADS UNIVERSITY: Victoria, Canada
Distance Learning Associate Faculty: MBA program “Business Research Methods”

June 2000 - Nov. 2001 FIREWORKS MARKETING GROUP INC.: Toronto, Ontario
Managing Director
- General management duties: increasing profitability for Toronto business unit; forecasting and meeting sales objectives and targets; business development; market research; non-traditional advertising, promotional and marketing initiatives; senior key account management duties.
- Creation and implementation of experiential events: product launches, conferences and meetings, galas, branding initiatives, internal and external corporate projects, sponsorship fulfillment etc.

Dec. 1998 - June 2000 TOURISM WHISTLER: Whistler, BC
Director, Festivals and Events
- Project management for year-round festivals and events in resort town of Whistler, BC
Mandate to research, create and produce strategically aligned destination marketable events to attract and increase visitor ship to resort; ensuring buy-in from the association membership.

1998 B+R EVENT AG / GOOD NEWS PRODUCTIONS AG: Zurich, Switzerland
Project manager: Event Planning and Market feasibility study Expo.01

July 1997 – September 1997 CANADA SUMMER GAMES: Brandon, Manitoba
Production Supervisor

Feb. - July 1997 BRIDGEFEST ’97: Prince Edward Island, Canada
Project Manager
Strait Crossing Inc., Canadian Federal and Provincial Governments
- Responsible for 4-day multi-event festival: international marketing & communication campaign, logistics and production infrastructure over 35 acre site; servicing sponsors and partners; brand consistency etc.

May 1996 - Feb. 1997 SPECIAL OLYMPICS WORLD WINTER GAMES: Toronto, Ontario
Production Stage Manager

Nov. 1995 - April 1996 OPERAMA - Stadium Opera Tour Producer: Spain, Prague, Germany
Production Director
Operama, Madrid Spain

Jan. 1995 - November PHANTOM OF THE OPERA: Hong Kong, Singapore, Korea
Senior Stage Manager
Livent Inc., Toronto, Ontario and New York, New York

1994 XV COMMONWEALTH GAMES OPENING AND CLOSING CEREMONIES
Production Stage Manager
World Commonwealth Games Committee, Victoria BC

1991 – December 1993 THE PHANTOM OF THE OPERA / JOSEPH AND THE AMAZING TECHNICOLOR
DREAMCOAT / SHOWBOAT: North American Tours: various cities
Production Stage Manager
Livent Inc., Toronto, Ontario and New York, New York

1989 - 1990 AIDA - Stadium Opera World Tour: Canada, Japan, Australia, Mexico
Production Stage Manager
Operama, Madrid, Spain

1985 – 1991 CANADIAN OPERA COMPANY: Toronto, Ontario
Principal Stage Manager

Education

Project Management Professional, PMP
Currently being completed (Fall 2009)

Master of Business Administration, MBA
Royal Roads University, Victoria BC, Canada

Bachelor of Arts, BA (Technical Theatre Production: management / administration)
Ryerson University, Toronto Canada

Skills

- Project management consultant/manager for marketing, special events, congresses and promotional activities (public / private sectors: government, hospitality and tourism, NGO sectors etc.) with a specialty in large-scale project undertakings.
- CRM and B2B / B2C e-commerce channel initiatives: VIP memberclub w/ inventory matching, community development, campaign management, fidelity strategies etc.
- Support, administration and implementation of B2B clients / sponsor’s wishes and goals in a Key Account Management role from both independent and Agency side.
- Analysis and alignment of client strategies with appropriate host project and / or event objectives.
- Development and evaluation of appropriate sponsorship opportunities from both client and host project perspectives.
- Fulfillment / continuity management of contractual sponsorship obligations throughout project lifecycle.
- Strategic development and direction for business processes, ticketing and hospitality applications.
- Experience working internationally, with strong cultural sensitivities and creative problem solving abilities in challenging countries and environments.
- Analyses and leveraging of inter-departmental / inter-event synergies.
- Front line position involving media and publicity interfacing and control.
- Maintaining active communication between all departments, sponsors and partners during all phases of a project.
- Scheduling and timeline structures, administration and implementation.
- Management, training and leadership supervision of staff and / or volunteers, emphasis on team leadership and participation.
- Creation and management of budgets, contracts and costs.
- Implementation / creation of venue and event guidelines - procedural operations / functions
- Supervision / organization of project logistical, technical and personnel needs – catering, transportation, accommodation, technical specifications etc.

Languages

- English (mother tongue)
- French (fluent)
- German (basic)

Other

- Alpine skiing; hiking; equestrian sports; trail and distance running
- Reading; cooking; travel
- Member, Rotary Club International: Rives chapter, Lausanne

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