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Manager Network Operations

Work Experience

12/2006 - 02/2008 Interoute Prague, Czech Republic
Director Technical Services and Support
Interoute runs one of the largest voice and data networks in Europe. I was based in the Network Operations Centre in Prague and had the following responsibilities:
* Management of 6 teams with 40 employees in the areas
- Second Level Support for Transmission, IP and Voice
- Provisioning for Transmission, IP and Voice services
- Planned Works
- Spares Logistics
* Vendor relationship and escalation (Alcatel, Ciena and Infinera)
* Network Quality and Change Management

08/2005 - 06/2006 CCWBB Beijing, China
CTO
The joint venture has been founded by Cable & Wireless and CITIC Network Group, offering VoIP and VPN services for medium and large enterprises all over China. I was asked by Cable & Wireless to take over the CTO position of this start-up company to set up the technical department.
* Management of 30 engineers in 2 locations
- Engineering and Development
- NOC & Second Level Operations
- BOSS – Business Operations Support System
- Presales and Field Force
* Responsible for CAPEX and OPEX
* Strategic development of services
* Vendor selection and management
* Outsourcing partner management
* Operational process definition
* Represent shareholders interests in the Joint Venture

09/2003 – 07/2005 Cable & Wireless Munich, Germany
Manager Technical Support, IP GNOC
I worked for Cable & Wireless – one of the largest telecommunications service providers in Europe - in different management positions for nearly seven years.
* Responsible for a team of 15 engineers
- Second level support for regional NOCs
- Security products, network security and DOS protection
- Global DNS system
- IP admin, RIPE, ARIN, APNIC
- Change management
* Projects
- Build global NOC, responsible for all IP networks of C&W globally, setup organisation structure, recruitment
- Vendor Management: Cisco, Juniper, Siemens

05/2001 – 08/2003 IP Operations GSOC Europe
Manager
* Responsible for 7 teams with 35 engineers
* Operation of European networks (4 Teams, 24x7)
- Security: Managed firewall and VPNs
- Network Management Systems, OSS & BSS for IP network
- Provide new customer services
* Projects
- Integrate 14 acquired ISPs in 9 different countries to C&W network and centralize NOC
- Build European NOC for ATM, Frame Relay and IP
- Select global performance reporting tool to provide CRM system for IP network
- Develop ISO9000 compliant processes for European operations team
- Setup European outsourcing contract for field service with Siemens

02/2000 - 04/2001 Service Manager Network Services
* Responsible for 4 teams with 30 engineers
* Network Management Systems, OSS & BSS for IP network
* Engineering and Peering
* Plan and build of the network
* Security: managed firewalls
* Projects
- Move of NOC and hosting area
- Network expansion of 20 new nodes in Germany

10/1998 – 01/2000 Team leader Network Operations Systems
* Responsible for a teams with 12 engineers
* Operation of German backbone
* Plan and build of network

05/1994 – 09/1998 Leibniz Rechenzentrum Munich, Germany
Network Engineer at Leibniz Rechenzentrum der Bayerischen Akademie der Wissenschaften. This is the computer centre for all Universities in Munich with network connections to more than 50 different campuses and buildings.
* Plan and build of University IP network
* Operations of router and switches
* Test and selection of network equipment

Education

11/1988 – 04/1994 Technical University of Munich
Study of computer science

10/2006 – 06/2008 Study at at the University in Hagen
certificate in economics and management with following topics:
- Management and controlling
- Organisation and leadership
- Organisational development and personnel
- Marketing
- IT and business processes
- Project management
- International economics

Skills

Management (> 10 yrs)
Organisation Transfer & Recruitment (> 8yrs)
Project Management (> 15 yrs)
Telecommunications (>15 yrs)
Network Management Systems (> 15 yrs)
BSS – Business Support Systems (> 15 yrs)
Asset and Spares Management (> 10 yrs)
TCP/IP & Internet (> 15 yrs)
Security – IPSec VPN and Firewalls (>15 yrs)
VoIP technology and tools (>3 yrs)
Transmission & DWDM (> 2yrs)

Languages

German - native language
English – very good written and spoken
Norwegian – basic written and spoken
French – basic written and spoken

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