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Customer Operations Manager

Work Experience

Supply Chain Management Professional. Post Grad in Export Management. 8 years FMCG
World Class Supply Chain Management Training : Diageo & Disney
Systems Experience: SAP SD, Manugistics, EDI, VMI, BPCS, Business Objects, Demand Planning.
Collaborated / Supplied / Satisfied the most demanding Retailers& Grocers across Europe: Walmart, Tesco, Carrefour, Amazon, ToysRus, Albert Heijn, FNAC, El Corte Ingles, Media Markt.
Project Member for 2 Centralised Global & European Supply Chain Start ups
Experienced at developing SCM Capabilities -internally & externally with Out-sourced partners’
Commercially orientated and expert at developing performance reporting & metrics
Experienced at developing Customer Focussed / Solutions driven Capability Programs
Focussed on Supply Chain operational effectiveness and reducing the Total Cost to Serve.
SAP SD Business Lead for 5 successful European ERP SAP Go Lives.
Responsible for Pricing & Query Management Procedures & Testing
Post Grad in Export Management. University Law Graduate

Education

Post Grad Export Management MIEX (Grad)
Law Degree LLB

Skills

Reporting & KPI Development.
Customer Service Management
Operations Management
Supply Chain Project Manager
Reducing Total Cost To Serve
SAP SD Business Lead.

Languages

English - Fluent
Dutch - Basic
Japanese - Good

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