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Commercial interim manager

Work Experience

Senior consultant 1999 - 2001
Origin Nederland B.V., AtosOrigin Nederland B.V.

Responsibilities: 1999 - 2001 eBusiness consultant CRM
Consultancy for clients, service product development, internal coaching,
training

Achievements: Development of two standard global workshop service products in the area
of CRM, CRM vision workshops, development eBusiness training
program, leading eBusiness training programs.

Responsibilities: 1998 - 1999 Management of Change
Project management, analysis and design of change processes, sales
support.

Achievements: Project definitions, project sales, outsourcing definitions, workshops,
leading quality training programs

Commercial manager 1995 - 1999
BSO/Baarn B.V., Origin IT Services /Nederland B.V.

Responsibilities: 1997 - 1999
Account manager for the Dutch part of the global account Philips
Consumer Electronics. Management of the account team of 6 people,
customer relationship management for 35 M euro.

Achievements: Organisation of the multi-service line, global and local, multi-customer
Environment of some 1400 people. Reorganisation of the account team.
Introduction of CRM package. Contact level improved to senior
management. 25% over target sales

Responsibilities: 1995 - 1997
Member of the management team of BSO/Baarn B.V. Account
management for the global account Heineken; Unit management of some
30 people. Sales, customer relation management, management of account
team. Introduction of a CRM package

Achievements: Successful introduction of a completely new way of working. Opening the
Heineken account. Expanding and improving contact pattern and level to
senior management. Successful introduction of a CRM package and 3600 customer view system. 11% over target sales.

Consultant, 1990 - 1995
sales manager HDS info management B.V., Amersfoort.

Responsibilities: New business definition and -development.
Consultancy in introducing new IT systems in logistics and business
administration.
Business definition, commercial management, marketing and sales for a
new HDS business unit. Customer relationship management

Achievements: Successful product market launch of a logistic package for export.
Opening market, product launch and becoming market leader within
Dutch market for landfill-automation. Introduction and on target sales.
European study of landfill market. Introduction of this software in the
German market. Roll outs and account management for multiple
customers.
Editor-in-chief of the HDS external news letter.

Sales manager 1988 - 1990
KSW Kaak Software B.V., Terborg .

Responsibilities: Sales and marketing and roll outs of turnkey production control systems for
large bakeries in the European market. Exhibitions, publications.
Training for English, French, German and Scandinavian customers.
Defining new business areas. Customer Relationship management.

Achievements: Penetration in German, Swedish and French market. New market channel
defined and opened; managing of partners and new partners appointed. Introduction and on target sales.

Consultant, business 1985 - 1988
unit manager CME Twente - 3T Twente Technology Transfer, Enschede
CAD


Responsibilities: Business unit management (unit of some 6 people), sales and consultancy
in the area of CAD. Assessments, project definition, project management;
business unit management.

Achievements: Successful operational management, organisation structured, shift from consultancy to package delivery, introduction of a German Product Data Management package in the Dutch market; several publications.

System development 1985 - 1985
engineer Hoogovens, ‘bedrijfscomputer dienst’, IJmuiden.

Responsibilities: The introduction of Personal Computers in Hoogovens by means of pilot
projects, demonstrations and consultancy.

Achievements: Build and operate of a real time data monitoring and analysis program

Education

Gymnasium 1972 - 1978
Thorbecke scholengemeenschap, Utrecht.

Technische 1978 - 1984
Universiteit Twente Mechanical Engineering, graduated in Computer Aided Design.
Thesis on structure and interface of a mechanical design system based on the Methodical Design Method.

Business Administration 1987 - 1990
SWOT (‘Stichting Wetenschappelijke Opleidingen Twente’), graduate in business administration.
Multiple Sales training
programs 1990 - 1997

ValuBase Selling 1997
Holden Corporation.

Multiple NLP training 1997 - 1999
programs Institute for Eclectic Psychology, IEP.

NLP Master 1999
Institute for Eclectic Psychology, IEP.

Skills

Dick is an enthusiastic manager with a sharp eye for systems and relations. His technical and business background strengthen his analytical and decisional abilities, his NLP mastership and fatherhood enable him to connect with people on a deep and balanced level.

His experience lies mostly in Business to Business commercial environments. Dick has worked in small, medium sized and big companies, many times defining and opening new markets. Later in his career his work focussed on structuring organisations. Lately Dick has been very much involved in management of change, often through the use of especially designed workshops and training programs. Dick developed and has lead workshops and training programs.

Dick now specialises in interim management, in which he pragmatically structures and forms a commercial organisation.

Languages

Dutch English German
a little French

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