Curriculum Vitae
Interim manager / consultant: 82872
Available from (d/m/y): Request availability
CV geschreven in de taal: Dutch
Interim (project) manager
Werkervaring interimmanager
A bilingual, results oriented and customer driven interim manager with an MBA and over 15 years experience managing departments, teams and programs / projects in corporate environments.Priority / UPC Business, Rotterdam Apr 2009 - Current
As part of UPC Netherlands /Liberty Global Inc, Priority delivers voice and data services to business customers. With their own fiber, DSL and coax network they are able to provide the full range of Internet, Data and Telephony services.
Manager Service Delivery B2B
• Running a team of about 15 project managers and project engineers that are responsible for the project delivery of all services.
• Developing the team to improve performance and skills (both on a technical level as well as a project management level)
• Driving improvement of standard lead-times within all projects and strongly lowering the number of orders ‘on-hold’.
KPN, The Hague Aug 2008 – Apr 2009
Number one Telco in the Netherlands, providing telecommunication services to consumers and businesses. Worked within the Wholesale and Operations unit in the Service Operations department. (W&O SO)
Manager Fast Internet Access (FIA)
• Running a team of about 20 engineers that are responsible for 2nd and 3rd line operational and tactical management of IP network with 2,5 million customers
• Managing the introduction of new services and features without operational impact to the network and customers.
• Review major network disruptions, presenting them to board and implement improvement plans.
• Preparing the team for a possible major outsourcing of 800 KPN employees.
Ericsson, Rijen Feb 2007 – Aug 2008
Ericsson is a world-leading provider of telecommunications equipment and related services to mobile and fixed network operators globally. They have customers in 140 countries and over 1000 networks are using their equipment. 40 percent of all mobile calls worldwide are made through Ericsson systems.
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Service Delivery Manager March 2007 – Aug 2008
• Setting up the operations of a new contract for network build activities of T-Mobile Netherlands, including building a team of 40 people.
• Negotiating contracts, setting up working level agreements in agreement with the customers organization and processes.
Manager Implementation a.i. Dec 2007 – Feb 2008
• Managing the network build team responsible for building the Orange Mobile network, (team of 40 people),
• Developing new business for Ericsson with customer T-Mobile (who acquired Orange Netherlands in October 2007)
Service Delivery Manager Feb 2007 – Dec 2007
• Running the in-sourcing of the network build activities of Orange Mobile Netherlands, including taking over team of 190 Orange employees,
• Negotiating and implementing contract, KPI’s and PI’s,
• Implementation of working level agreements and restructuring of all network build processes,
• Review of business case and setting up new cost & budget control structure
• Operational implementation of contract and transforming Orange organization into Ericsson structure, tools, processes and procedures
BSkyB, London Aug 2006 – Feb 2007
British Sky Broadcasting is the operator of the UK's largest digital pay television platform and a leading broadcaster of sports, movies, entertainment and news. Since 2006 SKY is also providing broadband connectivity to it’s customers.
Director Service Delivery UK
• Running team of 80 people responsible for delivery of all network services both for SKY customers in the UK as well as business customers for Easynet UK (Monthly turnover £7mln)
• Prepaired organisation for European restructuring by alligning teams, tools and processes,
• Improvement of reporting structure; reporting to CEO and Head of Service Delivery Europe,
• Restructuring to comply with Sarbanes-Oxley-act
Easynet, Amsterdam Sept 2004 – Aug 2006
Pan European network provider with operations in ten countries. The company is part of Sky Broadcasting with a capitalisation of € 12bn.
Manager Service Delivery
• Running team of 25 people responsible for delivery of all services and products by Easynet Netherlands.(total contract value of €2mln)
• Drove integration of 3 companies (Ision, Novaxess and Easynet) into one service delivery process.
• Improved the standard leadtime of all services with 40%,
• Implemented ISO9001 certification for Service Delivery department,
• Resonsible for implementation of new CRM application to cover all processes and product within the company.
Level3, Amsterdam Feb 2003 – Sept 2004
Provider of international communication and information services in 20 countries worldwide. They operate one of the largest Internet backbones with a 36,000 kilometer fibre optic network. Customers are large ISPs and international corporates.
Programme Manager
• Integrated Genuity International into Level3; setting up strategy, migration of all customers and core network, integration of processes and reporting structure and setting up training.
• Managing program to build a 600 sites worldwide network based on MPLS VPN technology. Running a team of 10-25 people. Ordervalue € 10mln.
• Running several projects for large ISP’s to delivery international backbones; also acting as service manager towards the larger corporate customers.
Genuity, Amsterdam Aug 2001 – Feb 2003
US based Value Added Service Provider of internet services, providing services worldwide. Customer base are large multinationals that require communication services (Access, VPN, firewall, Hosting)
Manager Project Management
• Running a team of 5 project managers; setting up Prince II as standard project methode to use within Genuity International. Creating standard project documentation and setting up reporting structure.
• Project Managing large international customer projects (15-60 sites) building IP VPN networks based on IPsec technology. Order value between €500K and €1mln.
• Working on several RFPs and presenting project structures to potential customers.
• Single point of operational contact for larger Dutch corporate customers.
Global TeleSystems (GTS) / Ebone, Amsterdam July 2000 – Aug 2001
Europe's leading broadband optical and IP network service provider which provided services to all major European and US carriers and ISPs.
Service Manager
• Responsible for sales consultancy, project management and operational account management for multiple large accounts. Running project teams of 5-10 people.
• Project management of fiber ring implementations
• Designing customer network solutions and organizing customer service meetings to control overall customer satisfaction.
KPN Qwest, The Hague Oct 1998 – July 2000
A leading facilities-based, pan-European provider of data-centric services based on Internet Protocol (IP) KPNQwest was one of the largest business ISPs in Europe with operations in 15 countries. The firm had twelve CyberCentres™ across Europe, on its high-capacity EuroRings fibre-optic network to provide web-hosting, application sharing and telehousing services.
Teamleader Provisioning / Project Manager
• Building IP backbone network and interconnects to other networks.
• Responsible for all customer implementations on backbone and development of customer implementation processes for KPN Qwest and Qwest alliance.
• Training and running team of 5 provisioning coordinators with customer network implementation department.
• Aligning european products, developing processes and training all KPN Qwest branches
KPN, The Hague Dec 1997 – Oct 1998
Number one Telco in the Netherlands, providing telecommunication services to consumers and businesses. The Group operates divisions Fixed Network Services, Mobile Communications and Other Activities. The Group operates mainly in Europe. During this period KPN formed a virtual customer team (Solutionhouse) to service their largest customer ABN AMRO.
Project Manager – ABN AMRO Solutionhouse
• Managing several projects to build a global area network for ABN AMRO.
• Project Managing team of 5-8 engineers and change managers.
• Setting up first encryption service within KPN
• Sales consultancy in the field of project management.
• Setting up new reporting structure for ABN AMRO solutionhouse
Unisource Business Networks, The Hague Dec 1996 – Dec 1997
The first pan-European telecom company, providing telecommunications services to European corporations. Unisource was owned by Sweden's Telia, PTT Telecom Netherlands, Telefónica in Spain and Swiss Telecom PTT. They were taken over by AT&T to form AUCS (AT&T Unisource Carrier Services)
Project Manager
• Responsible for customer network migrations, e.g. LAN migrations to Ethernet switching for PTT Telecom
• Project managing build-out of campus LAN infrastructure at DSM Geleen.
PTT Telecom (currently known as KPN), Rotterdam Aug 1995 – Dec 1996
Number one Telco in the Netherlands providing telecommunication services to consumers and businesses. The Group operates divisions Fixed Network Services, Mobile Communications and Other Activities. The Group operates mainly in Europe
Project Manager
• Setting up disaster recovery plan for IT department in Rotterdam
• Introduction of hour-registration system within all of PTT Rotterdam
• Project managing new LAN network infrastructur for all PTT offices in Rotterdam
• Implementation of new organisation structure within business unit ‘specials’
Opleiding interimmanager
EDUCATIONMaster of Information Technology
Open Dutch University, Heerlen/The Hague. August 2001
Subjects: project management, administrative organizations within IT companiers, management and control of IT systems, IS development. Thesis: “Impact of IPv6 on large ISP’s”
Bachelor Degree in Business Infomation, Alkmaar Business School. June 1995
Subjects: Business administration, management and organisations, industrial economy, design of information systems and information analysis.
PROFESSIONAL DEVELOPMENT
• Prince II Cerfitications (Foundation and Practitioner) , 2002
• Several Management Training, (coaching, managing technical specialists, appraisal writing) 1999 – 2006
• ITIL Foundation, 1996
• Several communication training (advise skills, negotiations, effective communication) 2000-2004
• Several Network Training (MPLS IP VPN, IP essentials, networking in practice) 1998 - 2002
Consultancy interimmanagement a.i. kerncompetenties
STRENGTHS•Line Management
•Support of organization changes
•Programme / Project Management
•Sales consultancy
•Service Management
•Process (Tools) implementation
Talenkennis interimmanager
DutchEnglish
German